Review Time
Great Warranty ServiceThe frame on my five year old NordicTrack X32 treadmill developed a crack, so I contacted NordicTrack. I shared a photo of the crack, and they immediately initiated a replacement for my old treadmill for a new one at no cost, no questions asked, no excuses, no drama. The new treadmill was delivered within ten days, and I am very happy. It is rare to find a company these days that stands behind their product and does the right thing without putting the customer through a nightmare of paperwork to make things right. I put thousands of miles on my old treadmill and loved it. The new one seems just as solid and I couldn't be happier with how NordicTrack handled this.
I bought this S40 in Spain and at first we had many problems. The startup was extremely slow, we kept receiving software errors, and at one point the treadmill wouldn’t even start anymore despite trying resets. We felt lost and didn’t know who could repair or support us.However, the company has now reached out to us directly, and we truly appreciate that they are doing everything possible to help solve these issues. Their proactive support makes a big difference, and therefore we are happy to update our review in a more positive way.
Bought a NordicTrack 1750. iFit advertised free Garmin Forerunner fitness watch with purchase. Never got it. Called Customer Service. They assured me they would send it. They never did. Less than three months after purchase of machine, incline motor suddenly failed. 3 hours with tech support just to activate warranty service. They promised expedited warranty work. Part sent snail mail. Machine and fitness program DOWN FOR TWO WEEKS. Nordictrack and iFit are liars and engage in terrible customer service with impunity and cocky, entitled attitudes. This IS NOT a company to trust with your fitness needs. BEWARE!!!!!Update 10/08/2025: AIT Worldwide are subcontractors that perform repairs for failing products from NordicTrack and iFit. Technical support misdiagnosed the failing parts in their machine and sent wrong replacement parts. Other parts had to be sent. Apparently, to punish a customer for giving negative reviews on this website, iFit went out of its way to delay warranty repairs and drag out process as long as possible. But they can't bully me from providing full disclosure to others. Heed this warning. You are FAR BETTER OFF paying more for exercise equipment and online fitness programs and going with other companies. AVOID THESE COMPANIES LIKE THE PLAGUE!!!!Update October 24, 2025: Awaiting THIRD part from NordicTrack and machine is still down. All efforts made to get on regular workout schedule and adapt to body and life changes associated with regular exercise lifestyle have been wasted by a very unreliable NordicTrack 2450 treadmill and absolute trash customer service from NordicTrack and iFit. They left a seemingly caring and touching response in this review yet NEVER contacted us. Clearly, the response is intended to make company APPEAR caring and responsible when they are anything but. The more negative feedback I disclose about them, the more they drag their feet, delay and withhold warranty service on a brand new treadmill. That will NEVER sway me. DEEPLY REGRET THIS INVESTMENT!!! If you're looking at a NordicTrack 2450, do yourself a favor and consider the Aviron Victory treadmill instead.
This is my second Nordic Track and I'm NEVER buying another one! My first experience was wonderful. I bought the 5 year extended warranty and the company honored it very wonderfully. This time I bought the warranty expecting the same service and I have been put off, told to send videos, giving 2 hour tech support over the phone - and NO customer service to honor the issues while I'm under warranty. Add the fact that you have to sign up for I-Fit or push manual settings 3 times just to get the machine to go! You can't use this big built in screen for anything but this subscription based I-Fit program! Very unhappy with the warranty and the product! I won't purchase with them ever again!Nordick track responded on this review that they would be in contact with- yet no one has reached out and my machines still doesn’t work!
Mechanically my 10 year old treadmill is working as well as the day I bought it. However, the software has problems and needs an update. When I contacted the company their response was they don't do software updates on machines that old weather they work or not. So...... I should throw my working treadmill in the garbage and buy a new one from them. Forget it I'll go somewhere that they actually support their customers. My response to their response. I think you've misunderstood what I'm trying to get other customers to understand. Mechanically there is nothing wrong with my treadmill. However... The treadmill has told us that it will not continue to work until it receives a software update. The old software can't be used to make it work and there's no new software to make it work. Hence my title “planned obsolescence”. NordicTrack won't let me use old software and won't give me new software so therefore my treadmill that has nothing wrong with it mechanically is just a paperweight.
My rep, Miriam was outstanding throughout this process. I was a little nervous about the process but Miriam was helpful in walking me through everything. This included Miriam even sending me some potential vendors who could help me remove my old equipment.
Their s22i is basically built to fail after a few years and they won’t sell parts, only a full screen unit; which is basically the brains of the bike and useless without it. If you want to pay over $2000 for this machine and then pay another $1100 after a few years to keep it going, I guess that’s your call. Just don’t expect to pay the purchase price and not have to pay at least half the purchase price a few years later again and again.To Norditrack's reply: 1) Ai confirmed that these things are built to fail, based on their build, software updates, and operating system - sounds like a business scheme to me. 2) Then why do you have absolutely terrible reviews across the board, all over the internet?
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