Review Time
Horrible customer service, predatory non-return policy where they refuse to provide a reasonable return shipping option, so that people are forced to spend upwards of half the value of the item the are returning simply on shipping. ‘Managers’ who avoid returning phone calls, and then flat out refuse to assist customers in need. Plus, their products are cheap and made with horrible fabrics. Awful company, do not purchase their products.
I bought a Nuna mixx bundle direct from their shop.nuna website which claimed 3-7 days delivery. I then received an email to say the order had been "slightly" delayed and that I should review the order, accept or cancel it. I reviewed the order which didn't show any changes but that if I didn't make a decision they would proceed with there "delayed" order either way. Not wanting to cancel and be left without a pram, car seat and buggy, I emailed and called their Kibo customer services address - no answer, even after being on hold for 20 minutes. I then emailed the Nuna website customer service team, which sent an auto-reply with a telephone number for urgent enquiries - I called this but received an answerphone message to say the line wasn't in use. I tried emailing again and finally got a response - my order was not "slightly" delayed, it was delayed by 6 weeks!!! Also if I didn't cancel within 24 hours they would process the order anyway.I've been left with no choice but to cancel the order, wait for a refund - which they didn't clarify until I sent more emails, and then try and find another buggy system.
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Family is where our story begins.How do we give baby a spot at the table? Answering that led us to design our first ever product—the ZAAZ™ high chair—launched in 2007. We’re a global brand with roots in Amsterdam. The practical side of family life is a constant source of inspiration to us. Raising little ones is immensely rewarding and demanding, often at the same time. And it isn’t all about the children either. Our own adventures in parenthood have shown us that practical and beautiful is the perfect balance when it comes to gear. There’s nothing we appreciate more than clever design—thoughtful solutions—that bring us a sense of joy. Designed around your life.See more
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