Review Time
Lisa on customer experience was amazing in dealing with my request. Called up trying to purchase a new apron Cover for Maxxi cot as mine was lost. She was lovely and sent one out as a good will gesture. Could not recommend Nuna and their team any more!! Great customer service! Mixed with a great product.
Really great customer service. I had an issue with one of the wheels of my nuna pushchair. A made a very quick phone call and the person on the other line kindly took my details and I was sent some replacement parts the next working day.
Rang Nuna regarding a lost shoulder pad for the stroller. They sent out a free new set matching colour no charge. Very impressed with the service and lady on the phone was polite courteous and understanding. Just a little mention the travel system is great! Mixx next mocha
We ordered a car seat base as a gift for my sister. We realized about a month later that she did not actually receive it even though FedEx said it was delivered. FedEx indicated I needed to work with Nuna to have them file a claim and reship the item. Nuna refuses because it is more than 7 days since the item was (not) delivered even though FedEx allows the shipper to file a dispute for 6 months. Nuna is suggesting I file a dispute with my credit card company. This is horrible customer service.And before the reps respond that Nuna USA is separate as they have on other reviews... it's not. It's still nunababy.com and trustpilot does not have a separate entry for nunababy/usaEdit: nunababy reached out after this review and tried to resolve the situation. They indicated that even though a claim has 6 months, they have to initiate a trace within 7 days as a precursor. They offered to reship since it was clearly not delivered to the right place. I appreciate the assistance but it shouldn't take a negative review to achieve this outcome.
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Family is where our story begins.How do we give baby a spot at the table? Answering that led us to design our first ever product—the ZAAZ™ high chair—launched in 2007. We’re a global brand with roots in Amsterdam. The practical side of family life is a constant source of inspiration to us. Raising little ones is immensely rewarding and demanding, often at the same time. And it isn’t all about the children either. Our own adventures in parenthood have shown us that practical and beautiful is the perfect balance when it comes to gear. There’s nothing we appreciate more than clever design—thoughtful solutions—that bring us a sense of joy. Designed around your life.See more
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