Name: nunababy.com
Telephone: 08009520062
Rating: 4.2

Stephanie H. Guest

Excellent customer service

We discovered we've lost the car seat adaptors for our Nuna Mixx pushchair so I contacted Nuna customer services and they were very quick to respond and sent us new adaptors at no charge. Where else do you get customer service as good as that?!

Date of experience: Aug 02, 2022

HK23 Guest

3 years ago

Customer Service

On the arrival of our new baby we could not find where we had stored the raincovers to our newly purchased Nuna Mixx.After contacting Nuna and receiving a quick reply from Caroline they have kindly sent out replacement covers as a good will gesture which is much appreciated Excellent customer service.

Date of experience: Jul 26, 2022

Alex Fournier Guest

3 years ago

Very helpful

Date of experience: Jul 25, 2022

leonord54 Guest

3 years ago

Thank you to Caroline and Zoe for your…

Thank you to Caroline and Zoe for your excellent customer care. Very efficient and informative.

Date of experience: Jul 11, 2022

SL Guest

3 years ago

Excellent Servicee

I required an infant infill for my nuna rebl car seat. I phoned nuna and spoke to Zoe. Four days later the item was delivered to my house. Exceptional service which, in my opinion, cannot be bettered.

Date of experience: Jul 04, 2022

Mindy B. Guest

3 years ago

Please pass my thanks to Caroline

I had lost one of my isofix guides and damaged the other for the Nuna Rebl Plus birth< car seat, I emailed Nuna on Monday had a reply Wednesday and confirmation of replacement parts order receieved Thursday. Excellent customer service well done Caroline

Date of experience: Jun 23, 2022

Leona Guest

3 years ago

Great service

Great service! My car seat cover was accidentally ripped and they have kindly sent out a new car seat. Very quick and efficient. We absolutely love our travel system, it’s so easy to use and fold downs

Date of experience: Jun 23, 2022

phrax22 Guest

3 years ago

I purchase the Nuna Demi grow stroller…

I purchase the Nuna Demi grow stroller in 2020 at the start of the pandemic so I was never able to go to store and see how it worked or looked in person. Once I started to use it I started having trouble opening and closing the stroller typically when the wheels are turned inward. For a 900 dollar stroller this should not happen. I spoke with several people from Nuna baby customer service and a manager and they told me that this is how it is intended to work and that there is nothing wrong with the stroller. Despite sending pictures and videos and the stroller being under warranty I was dismissed and told this is how the stroller was designed. Terrible service and horrible resolution. Will never buy there products again.

Date of experience: Jun 16, 2022

Wilfried Wright Guest

3 years ago

I'd like to thank Karen

I'd like to thank Karen, from my first email she was super helpful, clear and understanding. I cannot rate Nuna enough, they help ease the worry of customer support and solutions to be one less thing to be concerned about as a new parent. Thank you !!

Date of experience: Jun 15, 2022

Raleigh Cook Guest

3 years ago

Excellent customer service

Excellent customer service. Lisa was super helpful in resolving our query. We love our Nuna travel system and car seat, can’t wait for baby to arrive now so that we can use it!