nurecover.com

3
3 Based on 1.8K reviews

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Average Rating

3

/
5

1.8K Reviews

5 Star
41%
4 Star
7%
3 Star
4%
2 Star
5%
1 Star
43%

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Review Time

Julibar
I ordered the tub and chiller

I ordered the tub and chiller. It says 3-5 days which is when I got the tub. It's been over 6 weeks and the chiller is not here. When I track it it says return to sender. Customer service terrible.

1
Date of experience: Aug 11, 2024
AeroSpace2002
Amazing Cold Plunge Experience!

Amazing Cold Plunge Experience!The Nu Recover Cold Plunge has been a fantastic addition to my routine. It’s well-built, easy to use, and maintains the perfect cold temperature. I’ve noticed quicker recovery and a boost in energy. The sleek design fits perfectly in my space or wherever i'd like to set it up. Highly recommend for anyone serious about recovery!

5
Date of experience: Aug 11, 2024
Leila Renard
I like it ❤️ it’s light and convenient.

5
Date of experience: Aug 11, 2024
Bella Coleman
My goods are still in transit…

My goods are still in transit somewhere. Just hope to receive and be satisfied with the products. Just pray any future buys don't take as long to be delivered. If there are any future buys.

1
Date of experience: Aug 11, 2024
Noel Powell
Defective chiller

Defective chiller. They won’t refund, replace or refund. A Chinese knockoff, this is a huge scam. No real phone number or customer service.====================================8/15Nurecover reached out and refunded the full amount. Giving credit where it is due, the product and instructions have along way to but customer service is good.

1
Date of experience: Aug 10, 2024
SR74
My husband loves his sauna

My husband loves his sauna. He said it's really spacious and comfortable and works really well. He said he feels like he can breathe better afterwards! On top of their top tier customer service I highly recommend Nurecover.

5
Date of experience: Aug 10, 2024
Nexzyo
Customer service was awesome

Customer service was awesome. I emailed about a faulty heater, and they sent me out a brand new one immediately. Thank you so much. My sore body thanks you!

5
Date of experience: Aug 10, 2024
BOolvezoON48
Love both the sauna and the ice…

Love both the sauna and the ice plunge.. the sauna gets very hot, it was a struggle getting the insulated cover on, but that’s what you want so the steam can’t get out, and man did I sweat.. cold plunge is perfect for my size, and it’s turned me on to the benefits of ice plunging.. quality and branding on both items are also top notch, that and their customer service have earned a big fan over here. #NU258369

5
Date of experience: Aug 10, 2024
Primrose
Great products and Fantastic Value

Great products, Sanua and Ice bath were both easy to assemble and use. Setup was done in a few short minutes and quality has been better than anticipated. I would definitely recommend and will be a return Customer when the time comes. Thank you fast and stress free experience.

5
Date of experience: Aug 10, 2024
Javiidecaii25
Scam and cheap product

2024-08-13They write to you here to tell you that they take care of your request to look good, but it is not true. He didn't write to me and the customer service ghosted me since 4 days, no answer anymore and no replacement.Be aware.2024-08-12Scam and cheap product. I wanted the ice bath, but saw the promotion for free ice bath with purchase of the sauna. I did take the package with a coupon that I found online. The package was $549. I received the sauna in a completely damaged box, without the ice bath. The heater does not even close and one zipper is broken, which make it completely unusable. The customer service confirm that the ice bath was not included, because I use a coupon.I try to get a refund, the return is at your charge. I don’t have any box, since it was destroy in the transport and cost you arm and leg to return it.To conclude, I ask for a replacement, but since, no answer, I have been gosthed.I have a none working sauna and no ice bath….so disappointed.

1
Date of experience: Aug 10, 2024

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