Review Time
I have had my sauna for 14 months. I have had to replace the steamer TWICE due to poor quality. The process to replace the steamer unit is a NIGHTMARE. I was asked for a 20 minute video of the steamer not heating up. upload limits prevent sharing this much data through gmail, and other apps. (dumb) It took 3 weeks the first time to get the company to agree to send me a new steamer. After being asked again for a 20 minute video when the second steamer died 4 months later, I bought my own on Amazon. That one has lasted 7 months... More than the two steamers sent by Nurecover combined. The product is cheap. The service is poor. I stopped recommending the unit to friends when the second steamer unit died.
When I received my chiller, it did not work. The tech team agreed on sending me a new one. This took MONTHS. At some point, I just asked for a refund. Suddenly I was told the replacement would arrive in just a few days. After more than a few days, I contacted support again to check when I would have it. The boy working at that time must have gotten confused somehow, and shipped another one. Long story short, I now have THREE chillers, and NONE of them actually chill the water. The pump works and that's it. The display works on 2, but the chiller just does not do what it's supposed to do. Hundreds of euro's wasted, and a garage that is now filled with chillers that do nothing ... I am surprised you even dare to ask me for my opinion.
Disappointing Performance and Return PolicyThe overall quality of this product is significantly below expectations. Unfortunately, its shortcomings only become apparent after the first use—at which point returns are no longer accepted, despite the item showing no signs of wear or damage.Performance-wise, the steam output is minimal, making the experience largely ineffective and frustrating. It fails to deliver on its core function, leaving the user feeling disappointed and misled.I would not recommend this product. Consider alternative options before making a purchase!
My initial shipment did not include all the items. After contacting service I was informed it was split into another shipment which arrived much later. Only the base product matches the description. Any accessories that were advertised as included were not, many of the parts are defective, some key parts were missing. The seller does not seem to understand these issues and only, tells me that I can return the unused items for a refund after I pay for shipping. Well, they are used which is how I found the issues. Feels like a 100% drop ship scam.
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