nurecover.com

3
3 Based on 1.8K reviews

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Average Rating

3

/
5

1.8K Reviews

5 Star
41%
4 Star
7%
3 Star
4%
2 Star
5%
1 Star
43%

Filtered Reviews

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Review Time

Sean H
I’m extremely angry

I’m extremely angry. It’s been over a month and I still haven’t received my sauna heater. I’ve emailed 4 times and gotten no responses. Horrible customer service. Is it ever going to come?

1
Date of experience: Sep 28, 2025
Drew Lepore
I never got my ice bath with chiller…

I never got my ice bath with chiller and extra pmf mat I purchased it’s been weeks I’ve reached out over phone they gave me a hard time and no reply via emails sauna works great customer service is pretty horrible

2
Date of experience: Sep 25, 2025
Christopher Bistline
I have not received the pump

I have not received the pump. I contacted Nurecover because my pump stopped working. It took weeks for them to decide to ship me one and now it’s been a month since the order was placed by still hasn’t shipped. I have contacted nurecover multiple times and have made no progress. My chiller has been down for 2 months. WASTE OF MONEY

1
Date of experience: Sep 22, 2025
Evan Calloway
What stands out most is the sheer…

What stands out most is the sheer power. This isn’t a lukewarm, weak sauna like others I’ve tried—it delivers serious, intense heat that leaves me sweating within minutes. The plunge completes the experience by shocking the body with ice-cold immersion. Together, they make recovery something I actually look forward to every day.

5
Date of experience: Sep 21, 2025
Brian Jung
I’ve reached out twice now and still…

I’ve reached out twice now and still waiting to hear back. I received 10 of the wrong size poles for the height. It’s way short.

1
Date of experience: Sep 20, 2025
George Westbrook
The heat is no joke—this thing gets…

The heat is no joke—this thing gets seriously hot. I’ve noticed better sleep and less muscle soreness after just a few weeks. Absolutely worth the investment.

5
Date of experience: Sep 19, 2025
Todd Peterson
Free Plunge Pro is too small…

Free Plunge Pro is too small and unusable for me. 6'1" 270 pounds. To cold plunge, I acquired a 150-gallon livestock trough on Marketplace for under$100. Steam room takes 20 minutes to heat up. If I steam and then cold plunge, the steam room is not hot enough to get me hot again. Maybe 100°. I have been waiting for 3 weeks for a ceramic heater. The tracking number hasn't worked for two weeks. I have sent numerous emails to customer service, but only get responses indicating how busy they are. If that heater doesn't show soon, I'm sending the thing back for a refund because steam alone doesn't get hot enough.

1
Date of experience: Sep 17, 2025
Brent
Employee showed concern for me not…

Employee showed concern for me not having access to my tub because of a broken support arm. New parts ordered right away. Thank you.

5
Date of experience: Sep 15, 2025
Still waiting for all of my order to…

Still waiting for all of my order to arrive so…right now not very pleased after weeks of waiting for all I purchased. Keep your 20%, won’t be buying from here again when there’s plenty of similar companies now and I have no clue or updates on the rest of my order still.

2
Date of experience: Sep 15, 2025
Very meh, Chinese junk

Product is so cheaply made its borderline fraudulent. Water leaks through tent bottom no matter what you do, steamer does not get the tent nearly hot enough. Steamer has broken English and unclear instructions, cord on steamer unit gets concerningly hot after minor use and can boil dry while your in the tent and keep heating creating a fire hazard. Zippers barely able to close tent without bending the cheap tab and breaking. Steamer and tent absolutely wreak like plastic chemicals even after multiple uses. After use need to wipe enitre tent of water and it still ends up with water between bottom of tent and the floor it sits on which will cause mould if left uncleaned/dried after every use. Cold plunge pool useless and cheap, mine was leaking first use, right out of the box. May as well throw ice in the bathtub because its easier and more efficient to cleanup with the same effect. Just save your money and get a real sauna. Buyer regret forsure..

1
Date of experience: Sep 15, 2025

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