Review Time
I needed to return a sauna heater that was unopened. The company simply picks and chooses which support emails to answer based off of what I’m assuming is complexity. There is no human to contact for returns.After finally getting a response and a return address, for which there was a restocking fee, I sent it off. Well, it was accepted and I can’t get my refund! The company will NOT answer my inquiries.This is simply a fraudulent company with a massive hole in their customer service game, seemingly by choice. STAY AWAY!
I went and purchased the pip up sauna with the free ice bath and added on a sauna heater for a dry hot sauna experience. The sauna and ice were delivered quickly and as expected but neither unit quite matched the attached assembly instructions. Differing numbers of plastic poles/connectors and missing accessories. As if I recieved a different model from the instructions. The sauna cover appears to be too short for the poles I recieved and I had to cut almost an inch off each to get the cover snug but not bending then. The ice bath assembled as expected and was very easy to set up. No leaks. However the lid does not fit it well and falls right through the top of it no matter how much it is blown up. Worst of all its been almost a month and the heater has not arrived. The sauna with some minor adjustments has made due as a hot sauna with a simple space heater but it does not get up to full temp.
Why would I give any other score. Dear customer,It may be charged 15%-40% of the order amount as Tax and Insurance fee by Payment Gateway. We're sorry for the trouble it may cause.Your order has been canceled and will be fully refunded to you. Please note that the overcharged fee will not be shown in your refund notification but rather in the total refund.If you have any further questions or concerns, please don’t hesitate to contact us.Best regards,Customer ServicePlease explain to me why I have a charge of the following0.59 +$59.140.63 + $62.99Fee Withdrawal AST* Foreign Transaction FeeToday-$0.63 lusglow (9/1/2025) InternetToday-$62.99 Foreign Transaction FeeToday-$0.59$ lusglow (9/1/2025) Today-$59.14$Both withdrawn from my account today. I will be working with the California Fraud department tomorrow against this company as well as my back investigating you as well. I need all of my money back because I did not order anything from you. And you were saying something about the difference what difference are you talking about. I need my money, and I will return your one product I have received to you. Remove my damn banking from your files. This is the 2nd time I have asked.
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