Review Time
Furniture not delivered to your door.The reason I have to give Obaby a negative review is that they use Yodel as the delivery company. This fact was not highlighted during the order process, and it only became clear after I had already submitted and paid for my order. Had I known this in advance, I would not have ordered the furniture from the seller.Yodel does not deliver the furniture to your door. I raised a complaint with Obaby and they specifically confirmed that they only deliver the furniture to the entrance of the building, NOT to your front door.The chief issue with this is that the boxes are extremely heavy, almost impossible for a single person to carry up flights of stairs, if needed. And you naturally cannot have your pregnant SO help you lift the boxes.I recommend staying away from this company; or at the very least, not ordering furniture through their own website.**Edit: just to respond to Obaby's reply, my order contained 4 particularly large and heavy boxes (one of them I could not even grab properly despite having VERY long arms, and 3 out of 4 were so heavy I strained myself, easily 10 to 20 KGs). So their claim that they offer two-man delivery for large and heavy orders is not truthful. Or they simply set the arbitrary threshold of what qualifies as such, at such a ridiculously high level that it's irrelevant for mere mortals like myself. Regardless, my review stands.**
Very disappointed with the delivery services. My first order, No. 202-4744603-4842727, was placed on 25 May 2025. After two weeks, it still hadn't been delivered, so I contacted customer service, where they said the wardrobe was lost! I was really surprised—how can they lose a wardrobe? They said there were only two options: first, cancel the order and get a refund; second, reorder it. When I asked when I could expect delivery, they said, "We'll see after placing the order." So, in total, it took two months instead of one week to get the wardrobe.
So I purchased the grey maya set for my first baby in 2022 and the quality of the drawers were good, I recently purchased another same set of drawers to expand for baby number 2. I can see the quality isn’t as great as the first instantly and the size of drawers have also reduced. Also there was issue with holes not being aligned properly. Abit disappointed as a returning customer.
We bought an Obaby changing unit, which we ordered at the Baby Show at Birmingham NEC. The unit arrived within a few days and I got to assembling it right away. At the final step of assembly, which was attaching the door to the front of the unit, it became apparent that the door wasn't compatible with the hinges as the hinges didn't protrude far enough out to be able to hook them into the holes for them in the door. No big deal, I emailed customer support to flag the issue in the hope that they would send replacement hinges or resolve the issue for us.A week later (so much longer than the 24 hours they say is their aim on their website), after sending a chaser, I then get an email insisting that the hinges are the correct ones and that I must be doing something wrong. Even though I'd sent photos to them that clearly showed it wasn't possible to attach the door to the hinges as fitted.After sending more photos and waiting another week and half, I then get a message saying replacement hinges have been dispatched to me. Those hinges arrived yesterday, and they are identical to the ones that I already have, and therefore won't solve the issue. So three weeks later (and three weeks closer to our due date) we are no closer to having a fully assembled changing unit, and I have just sent another email to customer support with even more photos to show that they still haven't addressed the initial problem.As well as it being frustrating that there is no customer service number to ring to get things resolved more quickly and be able to have a conversation live with someone as to what the issue is exactly, the slow response to emails and incredible drawn out experience (which is no closer to being resolved) feels incredibly poor, and I don't feel that the generally good quality of their products makes up for the poor after-sales support.
We’ve bought a furniture set from obaby official website to decorate nursery for our expected baby. But now it has been a month, the furnitures continue releasing ordour. Given there was no number to call, nor any information on the website about the chemicals used during the production (which is shocking for a baby brand), we first left a message through the chat box on the website after 2 weeks. The advice we’ve got back then was to continue airing the furnitures before they investigate further. So we did, 2 weeks later the smell is still here. Our baby is due to arrive in 3 weeks time, but I am deeply worried and upset that there is no explanation on the odour and I am super nervous about any potential risk to me or the baby. Someone needs to get this sorted! So far all I have is one reply guaranteeing 100% VOC free, with no certificate or report as proof. We are being forced to take the risk but who is taking the responsibility here???!!!
I have given 4 stars as there were problems with our order both in manufacturing quality control and delivery.Customer Services and Natalie in particular was so helpful and supportive. She warrants 5 stars as she enabled us to get replacement items and a refund.
I’ve had mixed experiences with Obaby. Their products are generally good quality, and customer service is responsive, handling issues quickly. However, some quality control problems, like misaligned bolt holes on a rocking chair, were frustrating. It’s a decent company overall, but improvements in product consistency would make them even better. Three stars.
The crib we got has been amazing and beautiful and useful since birth. It lowers down as baby grows and then becomes a toddler bed and a twin bed after that. Still a couple more years left for us! But beyond that, the company’s customer service team is so quick and kind. Natalie in particular is just a standout example of stellar customer service. Though the crib is great, I had no particular allegiance to the company as other companies offer similar cribs with similar adaptability. But my experience with Natalie has made me a definite fan. Most of my friends are now starting to expand their families and I will be adding Obaby to my very selective list of baby must haves.
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