obaby.co.uk

4.1
4.1 Based on 81 reviews

Award-winning nursery furniture, lovingly made by our family — for yours....

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Average Rating

4.1

/
5

81 Reviews

5 Star
72%
4 Star
6%
3 Star
2%
2 Star
1%
1 Star
19%

Filtered Reviews

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Review Time

Chandler
Few mishaps but solved quickly

We had a few miss haps with one part of the cot being damaged and then the replacement part being for a different cot, but Maria on customer services was so helpful and understanding with my frustration of it all. She ensured the correct part was sent out asap and communication was quick! Thank you!

4
Date of experience: Aug 08, 2024
oungou
Grace mini cotbed and under drawer

The grace mini cot bed was easy enough to install however some of the finish, particularly around the top rails leaves a lot to be desired. Thankfully able to face the jagged edge against the wall. However building the undercot drawer a separate matter... very frustrating, the slots weren't wide enough to accommodate the bottom sliding panel and took double the time of the cot build to make!

4
Date of experience: Jul 26, 2024
Meredith L.
I bought a bed a last year now due to a…

I bought a bed a last year now due to a situation I had to move out of house which meant I couldn't take all the items of the bed, The CS has been amazing, I can't fault it.

5
Date of experience: Jul 16, 2024
Faith Brown
Excellent customer support

Prompt response providing me with details of replacement parts.

5
Date of experience: Jul 11, 2024
Hayden Carter
One of the best customer service teams…

One of the best customer service teams I have ever had! If not, the best! They were always very polite, responsive, helpful and friendly. They solved my issue quickly which was absolutely amazing. Words aren’t enough to say how grateful I am for everything! Thank you Obaby!!!

5
Date of experience: Jul 06, 2024
Charlotte Cooper
Absolutely outstanding customer…

Absolutely outstanding customer service. My issue was resolved quickly, with a real human approach.

5
Date of experience: Jun 27, 2024
Gunner S.
Excellent customer service

Upon putting my cot together in preparation for our 2nd child, I found that I had lost/misplaced some fixings. I emailed Obaby to find out where I could source replacement parts and they very quickly and kindly despatched new fixings to me. Absolutely 1st class experience. Thank you Charlie.

5
Date of experience: May 30, 2024
Frida Ross
Brilliant customer service

Bought a Stamford cot bed and lost instructions and all fittings! Contacted Obaby’s office and they have sent us replacements free of charge - couldnt believe it 🌻 really kind service team

5
Date of experience: May 23, 2024
Alvina
Cannot fault the customer service.

Cannot fault the customer service at Obaby. I had two separate issues with my furniture (one about a missed delivery and one about needing a spare part) and both were dealt with quickly, professional, and with absolutely no hassle from Obaby. The quality of the furniture is great, and can tell it’ll last a long time. Very happy with Obaby as a whole! 😊

5
Date of experience: May 20, 2024
Delia Walker
Fantastic Customer Service

Katie went above and beyond to help solve my problem and after a couple of deliveries our cotbed is made and ready to use. Fantastic customer service!

5
Date of experience: May 16, 2024

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