Review Time
We had a few miss haps with one part of the cot being damaged and then the replacement part being for a different cot, but Maria on customer services was so helpful and understanding with my frustration of it all. She ensured the correct part was sent out asap and communication was quick! Thank you!
The grace mini cot bed was easy enough to install however some of the finish, particularly around the top rails leaves a lot to be desired. Thankfully able to face the jagged edge against the wall. However building the undercot drawer a separate matter... very frustrating, the slots weren't wide enough to accommodate the bottom sliding panel and took double the time of the cot build to make!
One of the best customer service teams I have ever had! If not, the best! They were always very polite, responsive, helpful and friendly. They solved my issue quickly which was absolutely amazing. Words aren’t enough to say how grateful I am for everything! Thank you Obaby!!!
Upon putting my cot together in preparation for our 2nd child, I found that I had lost/misplaced some fixings. I emailed Obaby to find out where I could source replacement parts and they very quickly and kindly despatched new fixings to me. Absolutely 1st class experience. Thank you Charlie.
Cannot fault the customer service at Obaby. I had two separate issues with my furniture (one about a missed delivery and one about needing a spare part) and both were dealt with quickly, professional, and with absolutely no hassle from Obaby. The quality of the furniture is great, and can tell it’ll last a long time. Very happy with Obaby as a whole! 😊
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Award-winning nursery furniture, lovingly made by our family — for yours.
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