obaby.co.uk

4.1
4.1 Based on 81 reviews

Award-winning nursery furniture, lovingly made by our family — for yours....

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Average Rating

4.1

/
5

81 Reviews

5 Star
72%
4 Star
6%
3 Star
2%
2 Star
1%
1 Star
19%

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Review Time

Maverick Reed
Amazing customer care

Amazing customer care! Charlie and then Maria dealt with my query (always responding so promptly) and I have been sent a set of fittings (free of charge) for a cot that I bought over 4 years ago, but have stupidly misplaced the fittings!Can’t thank them enough!

5
Date of experience: May 13, 2024
MM48
Excellent customer service

I contacted Obaby following an issue with the paintwork coming off of the side of our cot. Charlie from the customer experience team was extremely helpful and friendly during our email contact and helped to resolve my problem. Excellent customer service and would definitely buy from Obaby again based on this - thank you very much!

5
Date of experience: Feb 14, 2024
Hazel
Good quality products

Rock solid build and great quality products. Had a slight issue where I required additional bolts which customer service were more than happy to help with.Couldn't be happier

5
Date of experience: Feb 14, 2024
Carly
Charlie was excellent

Charlie was excellent - she went above and beyond in helping me. I had a problem folding my Monty buggy. It hadn’t been used for a while, but with a new grandchild I wanted to use it again.Exceptional service from a great company.

5
Date of experience: Feb 12, 2024
Edith
Very helpful

Katie at customer service was an absolute star, extremely helpful and kept me up to date very regularly, though experiencing difficulties getting response from courier service. Resolved very quickly would definitely use the company again.

5
Date of experience: Feb 08, 2024
Sharlene
10000000% recommended!

Kate from customer experience was a wonderful help! She was friendly and efficient and got back to me when she said she would! This experience would make me tell everyone to buy obaby for their little one! Highly recommended!

5
Date of experience: Feb 08, 2024
Serena
Great customerservice and after sales…

Great customerservice and after sales service . Very helpfull and quick response all the way. Big thanks to the Obaby team. Keep up the good work.

5
Date of experience: Feb 07, 2024
Brought my daughters cot bed nearly 3…

Brought my daughters cot bed nearly 3 years ago and has lasted so well. When changing it from cot to bed I realised I had lost some of the pieces needed and Katie at customer services was so helpful and sent me out the pieces I needed straight away. Would highly recommend

5
Date of experience: Feb 02, 2024
Aviva Taylor
After taking apart our cot and then…

After taking apart our cot and then going back to it a few years later….I realized I had misplaced the screw fittings in a safe place and could no longer find them. I contacted the customer services team who were extremely helpful and posted the missing fittings out to me right away. Cannot recommend this company enough!

5
Date of experience: Jan 31, 2024
DylKo
Excellent customer service and…

Excellent customer service and communication. Very efficient with delivery, exchange and collection. Charlie and Lewis are amazing!

5
Date of experience: Jan 29, 2024

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