oliversbabycare.co.uk

4.2
4.2 Based on 336 reviews

Olivers Babycare is home to the biggest brands that will allow you find all of the essentials you need for both you and your baby. Whether you are looking for the perfect Travel System or the best Cot Bed, our team of experts are on board to help guide yo...

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Average Rating

4.2

/
5

336 Reviews

5 Star
75%
4 Star
5%
3 Star
3%
2 Star
2%
1 Star
15%

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Delivering compromised products

I recently bought a Nuna Isofix car base from Olivers Babycare, but the item arrived with the packaging already opened and the safety seal broken. While Olivers confirmed they had opened the package before shipping, they refused to offer an exchange unless I paid for return shipping. This is completely unacceptable, especially since the safety seal is crucial for ensuring the product's integrity. Given the importance of safety for such an item, it is appalling that I was expected to cover the cost of replacing a product that was already compromised. The customer service was disappointing, and I would not recommend this company.

1
Date of experience: Dec 03, 2024
Percival
Delivering compromised products

I recently bought a Nuna Isofix car base from Olivers Babycare, but the item arrived with the packaging already opened and the safety seal broken. While Olivers confirmed they had opened the package before shipping, they refused to offer an exchange unless I paid for return shipping. This is completely unacceptable, especially since the safety seal is crucial for ensuring the product's integrity. Given the importance of safety for such an item, it is appalling that I was expected to cover the cost of replacing a product that was already compromised. The customer service was disappointing, and I would not recommend this company.

1
Date of experience: Dec 03, 2024
Quincy Morris
Smooth edges on all wires - 100% would buy again

Bought to protect our little one not from the 1950s stylised tiled raised lip on the fireplace as she’s learning to walk. It’s significantly raised from the floor and it would be lethal if she tripped near it, over it, or just lost her balance. This also means the guard had to have smooth edges on all wires and we weren’t disappointed- there are many of these extendable fireguards out there, but often reviewed said edges were sharp and not smoothly finished. This cost a little more but we’re very satisfied that we haven’t traded a trip hazard for a cuts/slices hazard. I’d definitely recommend and would 100% buy again.

5
Date of experience: Dec 02, 2024
Horatio
I’m not sure what I was expecting for…

I’m not sure what I was expecting for the price but the box had already been opened when it arrived but everything was in the box. The instructions and video were slightly different. My reason for only 3 stars is when trying to fold it down it doesn’t move smoothly and the wood has already started to crack as the frame is too tight. I’ve loosened it but as it’s for my little one I don’t want it to be unsafe and loose. This is a real shame as this is why I picked this one as I wanted to be able to fold down but I don’t know how long it’s going to last without completely cracking.

3
Date of experience: Dec 02, 2024
Kenny Howard
Smooth edges on all wires - 100% would buy again

Bought to protect our little one not from the 1950s stylised tiled raised lip on the fireplace as she’s learning to walk. It’s significantly raised from the floor and it would be lethal if she tripped near it, over it, or just lost her balance. This also means the guard had to have smooth edges on all wires and we weren’t disappointed- there are many of these extendable fireguards out there, but often reviewed said edges were sharp and not smoothly finished. This cost a little more but we’re very satisfied that we haven’t traded a trip hazard for a cuts/slices hazard. I’d definitely recommend and would 100% buy again.

5
Date of experience: Dec 02, 2024
workfare27
I’m not sure what I was expecting for…

I’m not sure what I was expecting for the price but the box had already been opened when it arrived but everything was in the box. The instructions and video were slightly different. My reason for only 3 stars is when trying to fold it down it doesn’t move smoothly and the wood has already started to crack as the frame is too tight. I’ve loosened it but as it’s for my little one I don’t want it to be unsafe and loose. This is a real shame as this is why I picked this one as I wanted to be able to fold down but I don’t know how long it’s going to last without completely cracking.

3
Date of experience: Dec 02, 2024
Leo
Excellent service

5
Date of experience: Nov 30, 2024
Lara
Excellent service

5
Date of experience: Nov 30, 2024
GodJesus79
Very helpful and polite staff

Very helpful and polite staff. Environment in shop is very friendly, the lady on the phone was helpful and professional

5
Date of experience: Nov 29, 2024
Snowder
Poor construction instructions

The learning tower is great and arrived quickly. It wasn't made clear when buying the product that it was flat-pack and construction would be needed however and the instructions were very poor. In fact there were no words at all in the video or the pictorial "instructions".

3
Date of experience: Nov 29, 2024

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Business Details

  • Olivers Babycare is home to the biggest brands that will allow you find all of the essentials you need for both you and your baby. Whether you are looking for the perfect Travel System or the best Cot Bed, our team of experts are on board to help guide you through the process.

  • email info@oliversbabycare.co.uk
  • call 01778562809
  • language https://www.oliversbabycare.co.uk

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