Review Time
I ordered 2 babygates, I had an email saying fed ex had successfully delivered my parcel and on the email showed a cardboard box at the front of my property, on a main road, in clear view of anyone walking or driving past. Unfortunately my parcel wasn't there and it had probably been stolen. I contacted Olivers Baby Care, they stated that this problem was with Fed ex not them and I should contact fed ex. I contacted fed ex, they said it was Olivers Baby Care s fault as they do not specify that any deliveries from them are only to be delivered to a person or a neighbour. I went back to and fro to both companies numerous times between fed ex and them. I had to keep chasing Olivers Baby world as a few times they didn't acknowledge my emails. I eventually got a refund back from them but this was harder work than needed. The point is, regardless of who's fault it is that my parcel was dumped in a silly place and stolen, it certainly isn't the customers fault but I feel Care didn't want to know. Why they couldn't have communicated with the delivery company (like other company's would) themselves instead of having me argue with them is beyond me. They also have an obligation to gwt the item to me. The time taken from the delivery of the baby gates to actually getting a refund was almost 4 weeks. Their customer service leaves a lot to be desired for, communication skills are very poor. I feel this situation could have been handled so much better.
I can't comment on the product, a breathing monitor as it is a gift for my grandchild who has not yet been born. The service has been excellent received within 2 days. It's very well packaged.product looks good. I chose this because it's medically certified and not all monitors are.
I had bought a 3 in 1 travel system of which the product itself was amazing, however, I needed these items shipped to Northern Ireland. This I understood there would be an additional charge but was never shown to the webpage until I got to the checkout. This charge was £50 so I accepted this as it was supposed to be next day delivery. I never got a tracking number so I contacted the customer service number and found out I had to pay an additional £30 due to delivery but I was never contacted via email or phone to explain about this.
I had bought a 3 in 1 travel system of which the product itself was amazing, however, I needed these items shipped to Northern Ireland. This I understood there would be an additional charge but was never shown to the webpage until I got to the checkout. This charge was £50 so I accepted this as it was supposed to be next day delivery. I never got a tracking number so I contacted the customer service number and found out I had to pay an additional £30 due to delivery but I was never contacted via email or phone to explain about this.
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