Review Time
They sent me a half dead tree I sent them a picture of it, I planted it anyway about a month later it died I've emailed them countless times no answer back I ordered three trees one was a burning bush that died I ordered a Autumn Blaze maple $35 notice that it looked different from my other Autumn Blaze maple come to find out it is a Norway maple. One of the other trees is a purple lilac bush it grew a little and now it's at a standstill I'm wondering if it's going to make it these were bare root. Customer service sucks I would not recommend this company to anybody sounds like my review is a lot like all the other reviews on here they suck.
Do NOT Trust Online Orchards.They disregard contacts when they make their continued errors. BEFORE we knew how low they were rated we stupidly ordered from them .... What A WASTE OF MONEY! We received Dead Trees, Dead Plants, Dead Bushes, some were broken up, some missing the dirt that was at the other end of the box because they do NOT contain the containers in a plastic bag or anything else. And they do NOT give refunds even though you begin asking from the moment of receiving your shipment. Oh we sent the requested pictures over and over and over and still NO refund! THANK GOD we found Fast Growing Trees that send Alive, Beautiful, and much better priced LIVE plants.
Ordered 2 apple trees - Fuji and Honeycrisp... Both came in a timely fashion however, there was no growth on either. I followed the planting instructions and almost 2 months later, nothing but 2 dead trees. I have tried, time & time again, to get in contact with Online Orchards but have yet to hear a word. They are an LLC, which means they are protected and they know this. I've contacted the BBB, but this will be no good either. Do yourself a favor and do better than I did - make sure you research first.
I ordered a Lapins cherry tree and as other reviewers have stated, received a very poorly grafted, horribly cut back to nothing sad little stick of a tree. It is as described a 3’ tree that at one point may have been 6’. It arrived two weeks late and was immediately planted and cared for exactly as directed and has never shown anything but wood drying up. Don’t waste your money, go to a real nursery and a what you pay for. What a scam.
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