Review Time
This place is a scam. Both of my Santa Rosa plum trees died quickly after arrival. I didn't realize it until after what I thought was a dormancy period. Once I realized they were dead, I began to try and contact them, but got no response. The customer service is not only awful, it's non-existent! Terrible company and I would never buy from them again just due to that fact alone.
We purchased 3 fruit trees and two Lavender plants, the dwarf apple tree arrived broken half way up the trunk, we contacted Online orchards and they asked us to send a picture of the break which we did. We heard nothing for days and when we reached out again they asked for more pictures of the whole tree, we had already disposed as it would not grow and now they are simply ingnoring us, and the Lavender plants were substandard at best, but we think they will live. We will never do business with this business again!! NOT RECCOMENDED!!
I ordered a cherry tree a year ago (spring of 2024) through Home Depot. It arrived in terrible shape. After planting it had a few leaves come out and then died. Home Depot said they had zero responsibility, even though I ordered on their web site and they paid the shipping and said I should have never ordered from Online Orchards. Tried to contact Online Orchards on line as no phone number can be found and never got a response. They have my money and I have a dead stick.
I ordered two cherry trees in April of 2023 and planted them, no flowering occurred the first year but when I didn’t see them start to bloom with my other trees from another nursery I reached out to let them know the trees they sent were not alive and they said there was nothing they could do since it “had been too long” when in reality it had just been one growing season. I also used Stark Bros and those trees bloomed but if they hadn’t I do know Stark had a guarantee for their trees which makes them easier to work with.
My cherry tree wouldn't grow new leaves after 2 months finally died. Took photos like they asked and sent email and never got a response back after that. Bad customer service and low quality tree products. Wouldn't recommend.
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