onlineorchards.com

2.2
2.2 Based on 164 reviews

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Average Rating

2.2

/
5

164 Reviews

5 Star
25%
4 Star
5%
3 Star
1%
2 Star
5%
1 Star
64%

Filtered Reviews

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Review Time

Dougie H.
Ordered 2 thundercloud plum trees

Ordered 2 thundercloud plum trees, received 1. I've been emailing them for 2 weeks no reply, 8 emails to customer service. They charged my credit card for 2 take my money and run, I'm completely disappointed and upset with them will never buy another item again

1
Date of experience: Jul 21, 2025
Marcus Rogers
Beware of these crooks.

Their name is "Online Orchards" but their 'business' is a pure scam Steer clear of these crooks. Their website dors not give their street address, their email address or their phone number. That should have been a warning sign for me. I hope they rot in hell.

1
Date of experience: Jul 20, 2025
Vilma Foster
I received a tree that was almost dead

I received a tree that was almost dead, dropping its leaves, and when I reached out to the company they did not respond. It was within the return window. I do not recommend for product or customer service.

1
Date of experience: Jul 16, 2025
Randy Morris
Please do not order from this company

A shipping label was never created until I filed a dispute with PayPal. Several inquiries were never responded to. After my dispute was initiated, I received the ugliest order I’ve ever seen. I ordered a 3-4ft Lapkin’s Cherry tree. I received a 4ft stick with sawed off branches. Every one was cut off and maybe a dozen limp little leaves. I have no idea what I received and can hope it gets prettier.

1
Date of experience: Jul 09, 2025
Lotheis75
I ordered two Blenheim apricot trees…

I ordered two Blenheim apricot trees planted both of them and I wasn’t really having a whole lot of luck so I contacted them numerousP and I never got any response. I still can’t get any response from them. They have zero customer support don’t buy from them.

1
Date of experience: Jul 01, 2025
Jemmy Lewis
Terrible Customer Service

The plants I received were not the correct ones. I have contacted them with zero response.

1
Date of experience: Jun 19, 2025
Raife W.
I ordered a Blenheim and Moorpark…

I ordered a Blenheim and Moorpark apricot from Online Orchards. The Blenheim clearly was diseased with perennial canker and the Moorpark was dead. When I asked for a refund Online Orchards stated that my hardiness zone was not adequate, suggesting that the trees dead or diseased was caused by the climate zone. The trees were not here long enough to be impacted by my misidentified climate zone. I know because i have two mature Blenheim and Moorpark trees that are healthy and fruitful at my small organic farm.Clearly this company is in trouble with a very low rating and will continue to spiral with it's negative ethics.

1
Date of experience: May 17, 2025
Sky Brown
Sent wrong tree

Sent wrong tree. Would not answer phone or emails. Terrible customer service. DO NOT USE THEM

1
Date of experience: May 13, 2025
Coquorico14
Very poor experience - Avoid!

I placed an order for a pear tree and received a confirmation email but that was the last I heard from onlineorchards.com. They don’t respond to emails and don’t publish a phone number. This business is completely unresponsive and seemingly deserves all of the one star reviews. Wish I had checked their reputation first. Payment was thru Venmo and a dispute has been filed.

1
Date of experience: May 07, 2025
espartan123440
Great and prompt shipping of dead trees.

I ordered a tree from them last year that had 3 in of growth from a graph that was 16 in above the roots. The branches were all broken up. Customer service said there's plenty of viable growth there. The tree died midsummer. I ordered a replacement tree this spring which arrived and promptly died. I foolishly ordered another tree from them which arrived with dried up leaves and it is dead. Tried to contact them through customer service and got no reply.

1
Date of experience: May 07, 2025

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