onlineorchards.com

2.2
2.2 Based on 164 reviews

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Average Rating

2.2

/
5

164 Reviews

5 Star
25%
4 Star
5%
3 Star
1%
2 Star
5%
1 Star
64%

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ToxicCheese21
Run Away

Run - This site is a SCAM. There is no way to contact the site owner except to fill out a form and submit. It will be ignored. I place a $100 order. they never shipped. I paid with Paypal. The account showed payment pending even though It was paid for. I sent multiple contact forms. No reply. The suddenly the account on the site says there has not been any orders. The site registy shows the registrar is in Singapore. Total rip off.

1
Date of experience: Jul 18, 2024
Cleve T.
DO NOT BUY FROM this company

DO NOT BUY FROM this company. I contacted this company shortly after purchasing a peach tree. They stalled by having me do a scratch test. Now they say too late to replace. This company does not stand behind their products. DO NOT BUY from Online Orchards.

1
Date of experience: Jul 17, 2024
Bradley
Unable to contact

Unable to contact. I would never buy anything from this company. Worst customer service I have ever had

1
Date of experience: Jun 21, 2024
Patty Walker
Trees were not trees

Trees were not trees, they were sticks. Dead ones.No help what so ever.They talked me into doing the scratch test, which, I know all about.Waited to see if them came back (per their suggestion)No luck.When I contacted them again, they told me I was too late.Pay a little more, and buy from a higher quality farm.I’ve had great luck with their competition. And the service from them is great!

1
Date of experience: Jun 19, 2024
Received a dead Bing cherry tree

Paid $50 for a dead Bing cherry tree. Took photos, sent them an email and not even the courtesy of a response. Awful company whose sole purpose is to rip off the public.

1
Date of experience: Jun 18, 2024
Andrea Parker
Perfect arrival

Wow! Better Montmorency Cherry tree than expected.While it died almost immediately, I blame the summer sun and 100° temperatures. The company sent what looked to be a fine tree.

5
Date of experience: Jun 09, 2024
Andrew B.
Absolutely horrible state of shipped plants!!!

Absolutely terrible state of 2 plants I ordered through Lowes. Two Red Twig Dogwood Accent Shrubs had 12-15 dead/dry leaves in the box. The plants were crammed into a small box and shipped on their sides. They were wrapped in cellophane and there wasn't a drop of condensation. The soil/peat mix was bone-dry. Shameful!!! Online Orchards should not be affiliated with Lowes. Lowes drop OnlineOrchards.com NOW!!!

1
Date of experience: Jun 05, 2024
GB79
Non existent customer service

I ordered a specific Hibiscus bush, actually 3. Now that they are finally blooming they are all different. I specifically ordered because of color and style. I’ve tried contacting customer service relentlessly with no response! Big mistake ordering from them. Never again!

2
Date of experience: Jun 04, 2024
iValeen_18
I searched the internet for a dwarf red dwarf bartlett pear tree

I searched the internet for a dwarf red barlett pear tree. Online Orchards was the only company that offered this tree. I was skeptical after reading the reviews. When my pear tree came, I was so happy. It's about 4 ft tall and is getting lots of new growth. I am very happy with my purchase. So much so, I ordered a Red Haven dwarf peach tree from Home Depot. They use the same company. ( I didn't know that before) The peach tree came about 4 ft tall, with a lot of new growth on it. I couldn't be happier

5
Date of experience: Jun 02, 2024
Ealdwulf
3 in 1 cherry tree arrived smelling…

3 in 1 cherry tree arrived smelling rotten with dying and shriveled up leaves. I immediately notified online orchards about the poor condition the tree arrived in and requested to return for a refund the same day it arrived. Customer service told me that since the tree is green under the bark, it is living tissue. I still requested to return due to the poor condition. All 3 different cherry branches have since died and customer service won’t respond to me.

1
Date of experience: May 29, 2024

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