Review Time
Ordered 4 palm trees. Included with the order we received an invitation to write a review on HomeDepot.com as a reward we would receive a free tree or 2 free shrubs “no strings attached”. Yes, there was a string attached: the instructions said that we had to send them an email to customerservice@onlineorchards (I am not allowed to post the complete email address here) which is a bad email address. It bounced right back. We sent them emails to 2 other different email addresses, which didn’t bounce back but they never replied. They wouldn’t answer the phone either. So they are trying to get good reviews by making customers believe that they would get something for free in exchange and once the review is posted on Homedepot.com the customer will find out that it was BS.
Bought some plants through HomeDepot. They provided an incorrect tracking number that delivered some plants to FL. I live in NY. HomeDepot sent an email to Online Orchards which has not replied after 48 hours. Had to get HD to refund me my money.
An absolute joke of a company. Zero customer service, and sent me the wrong plant and never made an attempt to answer a single email about it. When you see the website, you will notice they done have a phone number... there's a reason.. they're a scam
I ordered 7 juniper bushes, all came wrapped very nicely, moist, in very good condition. Very happy with the transaction, thru Home Depot. Only issue I had was delivery. Supposed to arrive on Oct 5, Came Oct 8. I think this was Fed ex not orchard.
I ordered 2 fruit trees from online orchards Gaston Oregon. after entering order it stated they would ship in 8 days. And that they did. The company supplied tracking numbers. 5 day ship zone to Texas. My trees arrived in 5 days. Trees are in excelled condition, packed well and soil moist. Great pricing, nice trees and free shipping!I will buy from again.
I've seen quite a few negative reviews, mostly related to poor product quality and poor customer service, so I wanted to honestly share my experience.Ordered 3 Halls Hardy Almond trees last spring(2023), they arrived with the roots cut fairly short, packed in damp straw, wrapped in plastic, 90% of the leaves had dropped off. I didn't think they'd live, gave them an hour soak in water, planted in to topsoil/compost mix, and kept them well watered. They ended up producing growth within about 3wks and put on 2-3 feet of growth last season, they are still thriving this year.This spring (2024) I ordered 3 more, plus 3 dwarf gala apple trees. The shipping/packaging method was much improved, in pots w/ moist potting soil wrapped in plastic, the leaves were not even wilted. These trees are also thriving with good soil, nutrients, watering and mulch around base.I gave 4 stars, because I've not had any experience with customer service, however It's worth noting the improved shipping method and the success of the trees.
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