onuia.com

3.1
3.1 Based on 160 reviews

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Average Rating

3.1

/
5

160 Reviews

5 Star
48%
4 Star
5%
3 Star
5%
2 Star
4%
1 Star
39%

Filtered Reviews

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Review Time

Luana
Really disappointed with this purchase

Really disappointed with this purchase. The towels are terrible quality, not at all the color shown online, and it turns out this is just dropshipping even though they make it look like a company based in the Netherlands. Very misleading – I wouldn’t order here again.

1
Date of experience: Sep 10, 2025
Consumer
read the fine print

Updated : upon reciew of my case Ounia has agreed to refund so below review can be updated to reflect a better customer service that previously thoughtreceived order last week and have been trying to get a refund since. Towels are not luxurious as described are extremly thin and not soft. Refund is next to impossible. Do Not Recommend

3
Date of experience: Sep 10, 2025
Michelle
Good customer service

I bought two set of towels - the spa package. Teh towels are very nice, but unfortunately they didn't have hooks on them which I needed them to have, but their customer service have been very helpful and responsive and is now helping me get a full refund. So good service.

5
Date of experience: Sep 09, 2025
Nathan Russell
Kid-Approved

My daughter usually complains about towels being “scratchy.” She actually asked me to get more of these because she likes how soft they feel after her bath. That’s a first.

5
Date of experience: Sep 09, 2025
Dimitriy Bogdanoff
Just got my towels

Just got my towels, I think Walmart would be better and less expensive. Very thin, not particularly lux feeling, in fact my cleaning rags feel a bit more lux. I would say these are not worth anywhere near what they cost.

1
Date of experience: Sep 07, 2025
Sheilagh Waterman
Surprised when I opened the package

When i took the towels out of the packaging they looked rough and thin. I was seriously disappointed and frustrated. Once they were washed they were then soft and fluffy. Huge relief because initially I thought I had been scammed. Good product

4
Date of experience: Sep 06, 2025
Ms. ANNA BIERSTOCK
The product is pricey but high quality and luscious

Prices have gone up and, in many cases quality and size have gone down, these are beautiful. Although they may seem expensive the quality is sumptuous and I hope to get many years of use from them.

5
Date of experience: Sep 06, 2025
Lisel  Varley
The quality is beautiful

The quality is beautiful, colours lovely, fabric gorgeous, the service wonderful. Shipping experience can be improved.

5
Date of experience: Sep 06, 2025
Noni
It's a scam

It's a scam. A nice looking website full with fake images, false advertisement and lies. Their bathrobes are not cotton but pure polyester that's shipped from China. If you're fine with wearing polyester bathrobe go to Aliexpress and get it cheaper.Don't get fooled by their Facebook ad that they're closing, that's another lie!

1
Date of experience: Sep 05, 2025
Rens
The best experience ever

What an amazing experience! Great quality and quick delivery. Thank you Onuia for making my mornings a lot more comfortable.

5
Date of experience: Sep 05, 2025

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