Review Time
"I can only say positive things about Onuia. the towels are definitely not cheap compared to basic cotton options, but when compared to other premium brands, the price absolutely makes sense.Now about the product: I ordered both bath towels and hand towels.What could be improved: one of the towels was described as adjustable in thickness or weight, but I could not find any clear instructions or extra material in the box or on the site. A bit more clarity would be helpful here.What I loved: the towels feel incredible on the skin. they’re soft, well made, and stay neatly in place without bunching up. the quality is clear right out of the box.customer service was also excellent very kind and responsive when I needed to make a change to my order after accidentally selecting the wrong size.Final thoughts: I’m very happy with the entire experience. Even though the towels have not completely solved my issue with night sweating in the warmer months, I still consider them a great purchase
Update: They will provide a refund after the Trustpilot review. DO NOT BUY FROM HEREIt's been exactly three months and I still have not received my refund. The quality is completely different to what is portrayed in the website. Please be aware that this is shipped from CHINA not Europe. When I found out I could not cancel the order despite being within 24hrs of my order. I saw on the website that they are registered in Amsterdam assuming that they are Dutch registered company, which therefore should abide to the Dutch Consumer law. I stated that consumers have a cooling-off period (14 days) to cancel, but to no avail. I had to wait two weeks for it to arrive. This is fraud!When I received the towels were thin and the bath mat did not even have the branding but some random Chinese characters on the tag. It felt like a scam. I had to return it back to China at my own cost. Now it is stuck in customs in China. Despite multiple emails asking for an update, they became unresponsive and do not care. WHEN WILL I GET MY REFUND??
Awful quality and when I requested a refund they said they’re from china and I’ll have to pay shipping fee and taxes. They offered 10% refund??? Which is insane. I don’t want the towels. The quality is Walmart quality. Don’t buy, save yourself the money. It’s a scam.
DO NOT BUY FROM THIS COMPANYThis company don’t sell Egyptian Cotton. They are unable to supply any form of certification. The goods I received were not of the quality advertised. What is more, they tell you to return the goods to China. The cost of the four towels and a bath mat being sent to China from London was £90. The goods have been waiting in customs for a month and the company are unwilling to pay the customs charge. So now I am almost £300 out of pocket. DO NOT BUY FROM THIS COMPANY.
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