Review Time
I had a terrible experience with On Yer Bike. I ordered a battery with a promised next-day delivery service, but it arrived over a week late. The battery turned out to be faulty, and returning it has been an absolute nightmare. Despite sending multiple emails and making several calls, with repeated promises of callbacks that never came, I was informed that they would charge me a 10% restocking fee and postage costs for returning a faulty item. When I called to discuss this, the gentleman on the phone rudely told me to "do what you want." I have lodged an official complaint and will be seeking legal action if this isn't resolved. Avoid this company at all costs!
Bought a cube Stereo Hybrid 160 HPC from the Blackburn store, the team there were exceptionally helpful when it came to finding the right bike for the type of riding I'll be doing. Been out on it a good few times now and I'm LOVING it, they couldn't have helped me pick a better bike. Got my 4 week check booked in at the Burnley branch which is super convenient as you can book the check up in any store.Thank you again for all the help from the team. I'll definitely be back when it's time for an upgrade!
Great customer services.but once they have your money awful...spent 3500 on a ebike..two weeks after sale the bike was reduced to 2500.. surly they new this was going to happen ..they also promised me they would chuck in a bike stand if I purchased the bike.. once I payed they aww sorry.ww don't have the correct bike stand..come back in two weeks...so put 10 pounds in petrol in my car... arrived to a sorry.we still don't have it..it will definitely be here when u bring your bike back for its monthly check-up...wasn't there when I tooky bike back for its check up...they said will get someone to ring you when it in shop..still waiting 5 month's later...
Bought two electric bikes from these and they provided absolutely top advice and after service. They even lent me a bike to try before I bought as I wasn’t sure I could manage an electric bike. After struggling after a small stroke they took my needs into account and understood my limitations. Lovely people and super knowledgeable.
I cannot recommend this shop enough, the service myself and my husband receive is faultless by all the staff. I have never felt pressured in to purchasing a bike, of which there is a very good choice to choose from. Anyone undecided on wether they want to buy a bike please pay this shop a visit, you will be happy with the service and advice.
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On Yer Bike! Lancashires local bike shop.
With over 30 years experience, On Yer Bike is a privately owned family run business. With shops in Burnley, Blackburn and Lancaster.
We have one of the biggest e-bike showrooms in the area. Fully stocked workshops in each store ready to take on any repair.
With lots of clothing accessories and parts to choose from to help what ever riding you are doing.
We also organise local rides to make it easier for customers to get out and explor the local trails at a casual pace.See more
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