Review Time
I bought a full sus ebike from these guys. They had a massive choice and were helpful when I purchased the bike. But I was really impressed when I had a minor issue 2 months later (I crashed) they squeezed me in and repaired my bike within 24 hours so I didn't miss my riding trip. It was nice to see they put as much effort into their aftercare as they do selling the bike.Cheers guys!
The staff at the Charminster, Bournemouth, store were both friendly and helpful. I was greeted with a smile, left to browse at will (no hard sales tactics here), and any questions that I had about any issues were satisfactorily answered. I was only in store browsing for a new bike, I was not intending to purchase a new bike that day. I made a purchase, and left the store as a very happy and satisfied customer. Big thanks to the staff at the Charminster, Bournemouth, store.
The Lancaster branch had my bike for eleven days for a major service; although I told them on day one what needed to be done, only on day four did they ring to tell me what they now agreed needed to be done & that there would be a further week's delay while they got the parts & waited for their mechanic to visit the branch again. Then my bike was returned only for the front derailleur to fail almost as soon as I left the house on its first outing after the service. Luckily my nephew, an experienced bike mechanic was up from the South & immediately diagnosed the problem. The control wire had not been properly fixed (and tightened) into the derailleur; on first use the wire had been pulled loose. Overall, given the service (and parts) cost over £300 & the lack of urgency in dealing with the issue I was (to put it mildly) unimpressed: when I rang to ask them to fix the post-service fault, I was told that there was going to be another delay (because it seems their mechanic is only there one or two days a week). This is why I asked my nephew to look at it despite him being on holiday. I for one will not be using On Yer Bike again; I feel I was taken for an idiot, and fleeced.
Shocking bike store. They claim to be a scott dealer yet they are not. Needed replacement frame scott part, rang for £4 bike purchased from them to be met with kid saying they don't have spare, Im better off googling it. Later found they are not a scott dealer at all, and have no relationship with scott. Got recommended to call westbrook cycles and got directed to part to order, he checked T socket number in workshop for me out of kindness and delivered next day. Night and day. Avoid. Manager seemed helpful but seemed more interested in ego in a vain attempt to instil confidence in a sale.
I thought this company was the bees knees when i handed over for 5.6k for an ebike. How wrong i was 4 months later with a faulty crank they then decided that after 4 months it was wear and tear and wasn't covered my the warranty and charged me £142.£142 a large price to pay as i will NEVER use this store again. I'm sure they've made and would have made considerably more than that off me in time to come.I urge people to shop around before purchasing from these guys. I wish i did. Lesson learnt.
Having spent £4.5k since 2018, at the Queen Street store in Burnley, I have watched with fading patience the dwindling of the staff's enthusiasm for encouraging customer respect. The Wuhan virus seems to have brought an acceleration of said shortcomings; I do understand that it has been problematical to deal with; however taking a leaf from the book of some excellent local suppliers, who give out free masks and seem keen to encourage custom - like 'Barnes-of-Barrowford' - might be a worthwhile example of how to keep trading in these challenging times. The current 'Bad' rating on here of 67% should be enough to warn - and that's before this review applies further grief.From the exciting time when buying two ebikes from very knowledgable staff was a joy, and worth providing recommendations to family and friends, we now see a top priority set at squirting customers hands with an unknown chemical, what happens if they have a allergic reaction? Apparently a scenario written off as impossible judging by the arrogant carefree assumption that everyone will gleefully comply to a rather rude assumption that there is nowhere else to go - so smile and suck it up.Certain folks who now serve you, freely admit they are not mechanically minded, yet are unable to allow an uninterrupted report of what is required, or what went wrong with their past advice, or to go and get someone who IS "mechanically minded" to assist in the matters at hand.A little more charm, a lot less certainty that you know more than the customer - given the imminent relaxation of 'Pandemic Hysteria' - might be a good start.Or, you can ignore all of this and watch the trade sail away, along with the former goodwill.
Made the mistake of having them service my wife's ebike which we bought from them. I requested a silver service, which includes removal and cleaning the chain, cassette and chainring. I received a call asking me whether I wanted the cassette changing as it was worn on one of the cogs, I declined as it is something I can do. When I picked the bike up, I foolishly paid before checking what had been done. They had changed the chain without asking me, and please bear in mind I had checked the chain wear before I loaded it onto the rack, it was less than 0.1%. When I did query it, they started by dismissing the tool I had used to check it, (a digital chain gauge sold by KMC, using the same technology used by engineers the world over in digital calipers!). They then came out with the line that the manufacturers recommend changing the chain every 300 miles, yes 300 is not a typo. So a good weeks riding will necessitate a new chain! Incidentally, I queried this with Scott, the bike manufacturer, who told me this was down to the chain manufacturer. I then checked with SRAM who told me the chain should be changed at 0.5% wear, 5 times what my wife's chain was showing.There was no way I was getting a refund, or the old chain. Clearly the mechanic prefers to fit new components to cleaning the old ones, and the customer ends up paying for a service they don't get, as well as replacement parts they don't need. Don't trust them!
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On Yer Bike! Lancashires local bike shop.
With over 30 years experience, On Yer Bike is a privately owned family run business. With shops in Burnley, Blackburn and Lancaster.
We have one of the biggest e-bike showrooms in the area. Fully stocked workshops in each store ready to take on any repair.
With lots of clothing accessories and parts to choose from to help what ever riding you are doing.
We also organise local rides to make it easier for customers to get out and explor the local trails at a casual pace.See more
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