Review Time
Thank you for your reply which seems to be a generic one. As I have stated I already brought this to the attention of the retailer. Swings and roundabouts as usual HUT1860GB00958581601Goods in transit since the 7th and have refered back to the company I purchased from and they refer me to P2P. How long can it take to receive a small package? Very disappointed and cannot recommend this service. It is P2P who are responsible for delivery not the retailer so not sure why they keep telling people to refer back to them.
On a number of occasions our parcels have been damaged- even though these have been very carefully packed and have fragile notices all over them, this is totally disregarded and a number of bottles of wine have been broken. The person delivering the parcel simply left the parcel which was leaking red wine on the carpet!!
Package arrived at Basildon processing center on Nov. 2 but hasn’t moved at all since. I emailed to inquire about any updates or reasons and no response. Last time my package was processed at Basildon it never arrived and I’m worried that’s going to be the case again. FCB needs more responsive customer service!Tracking: ASO2500GB12054562101
Parcel has been at venlo for days now. I was supposed to get my parcel yesterday. No updates. Do not use their services. I have paid my hard earned money to get my stuff delivered and I can’t even get updates. (Yea I have contacted the retailer. This is not a retailer issue this is a P2P issue. Please sort it out. You have many bad reviews yet you continue this bad customer service ) Tracking: HUT1030PL68565171101
As with many others my parcel is stuck at Venlo with status “site scan”..Terrible service, parcel should have been delivered 13th of october (7 days ago), and there are no updates.. customer support just redirects to seller instead of checking their systems. FIC tracking no: PRO1083GB00043623101
Package has been stuck at Venlo site scan like many others for a while now. Venlo is pretty close to where I live, delivery to my house from Venlo should not have taken more than 1 day. Super slow service, very poor. Tracking number is IBE1301GB00076740201.Edit 14-oct: Package is now stuck for more than 2 weeks at Venlo. No response here from P2P, no response either to the investigation launched by the retailer. Absolutely appaling service. Would give 0 stars if I could.Edit 17-Oct: Package was returned to sender. No delivery attempts were ever made. No one ever contacted me. Never ever ever ship using this company. Terrible.
After 3 emails and an order done the 15th of September, I've read this morning that the package is being sent back to them. It's a shame, even I wrote an email saying that some info was needed at the border to continue with the delivery.As it's said in the website the delivery is supposed to take between 3-5 days and bought this as a birthday gift, that I'm sure now is not going to be here on time.I feel really cheated, it's the worst experience buying online but even worst experience the customer experience, not even one email apologizing or saying that there's an error and the package is being back to them.My order is : 5000004947 in BrandfieldI really want to know what's happening otherwise, as I said in my last email, I will call my bank, ask for a refund and if it's necessary go to fill a compliant at the police station.
My order arrived today at the supposed "site scan in Venlo", and I have seen a lot of criticism of this service, from people having to wait more than a month to receive their order, I hope the same doesn't happen and they solve the problem quickly. my problem, the order was supposed to arrive today and it didn't even arrive in Portugal, the FIC Tracking Number is: PRO1085GB00042796001, and the tracking number is DA583446565PT.
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P2P is the international parcel delivery company that covers every corner. We are the safe pair of hands that get your customers’ deliveries to them through our truly global, innovative delivery service.
Established in 2009, we are a group of passionate logistics experts who work tirelessly to support e-commerce retailers break down the barriers of international trade, providing parcel delivery services to over 200 countries.
We offer a choice of delivery solutions allowing our customers to offer flexibility to theirs. Our P2P TRAKPAK service is the first global tracked delivery solution designed specifically to support e-commerce. We also offer P2P EXPRESS, P2P RETURNS, and P2P UNTRAK, our reliable untracked service.
Our strong partnerships with final mile delivery partners across the world means we can get your customers’ parcels to them wherever – and whenever – they need them. We never stand still. And our innovative IT platform lets us talk to your customers in their own local language, meaning we truly offer a quality, global delivery service.
Customer care is at the heart of our business. Everything we do is to help our customers because we truly care about the relationship you have with yours.See more
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