Review Time
Flagged issue with P2P re: an order being marked as delivered, when it was most assuredly not delivered to the correct address. Emailed P2P with salient details as per their request. They have yet to acknowledge said email, yet keep "kindly" requesting I send them an email to follow-up. A veritable schrodingers loop of fobbing customers off!
It has been almost 2 weeks since I placed my order and my package has been stuck at Venlo site scan NL for a while now. I don't have any more details about the package, although it was supposed to arrive in the country. Tracking Number: HUT1860GB71612561401
I still waiting for my parcel and it was sent by seller on Oct 12 and the tracking information was stopped at Oct 14 and no more tracking information.Where is the parcel??Why it is now already Oct 22 and still can't see any other information?Tracking number CUR5360GB49263793801
Hello,I am trying to figure out where my package is and why there is an error message that says “RTS CLIENT REQUEST - PARCEL DATA ERROR”. What is going on with the package! My tracking number is 28477060375 or BOO0613GB00666608001.Update 10/26: I contacted the seller and they have said the shipper said I requested the parcel be returned to sender. That is not that case at all and I am confused as to why you all would do that without contacting me or my consent to have the package returned to sender. Like why are you all so interested in scamming customers?
Mail is updated to fcbBased on Mail confirmation I verified the same with seller. But no information is provided to seller too from couriers. May I have some updates that you can contact with seller and provide the more details? I have updated the seller details here too for reference.Hi,Thanks for the reply . I agree without any tracking ID you can't find info but while shipment is picked by courier from warehouse . Seller confirmed it is just packed by P2P trakpak. Rather that seller also don't know any info . Please help me with packed date 23 to 25/09/2021 or any reference number and also I updated recipient address and mobile number as per the shipping label . Please try to find me some route cause for this and trying to ship long the way to my place .
I ordered an item on the 7th of October, which took a day to process, so was supposedly shipped out on the 8th. When I used my tracking code:(DOL0800US92278605801) it claimed that on the 13th of October the "Outbound export customs cleared" implying that everything has been checked and the package is ready to ship. However, it has been in transit for 6 days and all I see is that it is still in FONTANA, 92337, US. I do understand that due to Covid there may be some delays however I'm worried my package won't arrive before the 19th (which is when I need it by as I have an event to attend) and I would like an update on my package arrival as soon as possible. Hoping for a reply soon. Thank you.
My parcel order number HUT1860GB84907217001 was order over 4 weeks ago to be shipped to Ireland. It departed hut group on 20th of September and the last update it shows me when I track it says it’s held for customs inspection and this was on the 30th of September and there has been no change since??! Would really like to know how to fix this and get my items as I need them for an upcoming event!! Very little information how to inquire about delivery so hopefully I get a reply on this. Thank you.
My parcel SMI1160GB95950755501 (EH102017514JE) has been stuck at BASILDON, SS15 6TR, GB since the 29 September. I don't know what is going on, or why I haven't heard any news on wether my parcel is being processed currently or if something happened to it. I placed the order on the 27th and I believe it should have already been shipped to Austria. I'd like to know what has happened and why there has been a delay in shippment.Thanks,
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P2P is the international parcel delivery company that covers every corner. We are the safe pair of hands that get your customers’ deliveries to them through our truly global, innovative delivery service.
Established in 2009, we are a group of passionate logistics experts who work tirelessly to support e-commerce retailers break down the barriers of international trade, providing parcel delivery services to over 200 countries.
We offer a choice of delivery solutions allowing our customers to offer flexibility to theirs. Our P2P TRAKPAK service is the first global tracked delivery solution designed specifically to support e-commerce. We also offer P2P EXPRESS, P2P RETURNS, and P2P UNTRAK, our reliable untracked service.
Our strong partnerships with final mile delivery partners across the world means we can get your customers’ parcels to them wherever – and whenever – they need them. We never stand still. And our innovative IT platform lets us talk to your customers in their own local language, meaning we truly offer a quality, global delivery service.
Customer care is at the heart of our business. Everything we do is to help our customers because we truly care about the relationship you have with yours.See more
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