Review Time
I have a question about a package that was supposed to arrive on August 24. I haven't received any updates since August 16 and would like assistance in finding out its current status. I have a tracking code, but it seems to have gone missing. Can you help me? Thank you.
Ordered thru Amazon. The tracking number ITD6720GB94607149501 shows that it has been delivered on the 1st of August to Osterrönfeld?!? I live in Nürnberg Germany and I haven't received the merchandise. Is it possible to give me any information as to what happened to my order?
Writing this on behalf of my father Ken Stevens.My father was awaiting a mattress delivery on behalf of the Sleep Shop. Someone from your company tried ringing on Thursday 20th July but my father was at work. They rung again Friday lunchtime and left a message saying they would be delivering the mattress on Monday 24th July between 7-10am. Only issue with that was my father was going on holiday on Monday 24th July.Any company with any common sense would not arrange a mattress delivery without first speaking to the customer to check if the delivery date was OK! My father wasn't able to take the calls Thursday and Friday as he was at work. He rung back Friday at 4:40pm but no-one answered, he tried again at 5pm but got through to an automated message saying the office was closed,P2P are the only courier company I've ever heard of that don't work after 5pm or work weekends. My father left numerous voice messages and also texted to say he was going on holiday on Monday 24th July. Despite this the unless delivery company still attempted to deliver the mattress on Monday 24th July. My father wasn't in and the driver phoned my father asking where he was!You would have thought after all this, this useless company would have learnt their lesson about speaking to the customer first before trying to arrange a mattress delivery. Earlier today they rung my father who didn't answer as he is on holiday and a man called Benjamin left a message saying they would be delivering the mattress on the morning of Tuesday 1st August! No this is not OK as your company has been told more than once to do a pm delivery so that I can be there to swap the mattress over on behalf of my father.It's mind blowing how incompetent this company is. To arrange a mattress delivery not once, but twice without first speaking to the customer is ridiculous. To not bother checking your messages is ridiculous. Finally to be phoning my father when he is on holiday despite being clearly told not to do this is completely unacceptable.The only reason I am giving this company one star is because trustpilot won't allow me to give zero stars.
YOU WROTE WRONG MY ADDRESS now the local shipping company cant send my package to the right address without your permission. Ive been contacting you for days without any reply. I want my order or at least my money back.My Fic code is STA6880GB92342986901I already contacted my retailer, its GLS but they cant change the address without your permission.
Tracey (not sure if I spelt that right) was brilliant. Had a few issues with lack of communication and delays when I'd called and spoken to others previously (one guy telling me my day-late order was 'not prioritised' due to the size of it - not what you want to hear), but after speaking to Tracey she called me and kept me updated and really understood where I was coming from which I appreciated. Drivers were nice too.
If I could put 0 stars I would, like previous reviews I got email of attempted delivery 09/03/ at 14.17. I was here all day, have security cameras a ring doorbell with camera and nobody called. I have contacted the retail supplier to report and apparently it will be out for delivery today. I’ve asked that they at least ring me to let me know they are there, they have my postcode so shouldn’t have a problem anyway. Amazing how all reviews have exactly same complaintsReplying to your comment on above, it is now 18th April. Item was to be delivered 9th March, tracking said it had attempted delivery, as explained no attempt made. It did eventually arrive day after..We are sorry to inform you that our P2P driver has not been able to deliver your Cult Beauty order470182079 today.Please don't worry, we will re-attempt the delivery on the next available working day, and you will receive another email to confirm those details.If you would like to check the current status of your order, or change any delivery preferences, you can do so by following the below link.
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P2P is the international parcel delivery company that covers every corner. We are the safe pair of hands that get your customers’ deliveries to them through our truly global, innovative delivery service.
Established in 2009, we are a group of passionate logistics experts who work tirelessly to support e-commerce retailers break down the barriers of international trade, providing parcel delivery services to over 200 countries.
We offer a choice of delivery solutions allowing our customers to offer flexibility to theirs. Our P2P TRAKPAK service is the first global tracked delivery solution designed specifically to support e-commerce. We also offer P2P EXPRESS, P2P RETURNS, and P2P UNTRAK, our reliable untracked service.
Our strong partnerships with final mile delivery partners across the world means we can get your customers’ parcels to them wherever – and whenever – they need them. We never stand still. And our innovative IT platform lets us talk to your customers in their own local language, meaning we truly offer a quality, global delivery service.
Customer care is at the heart of our business. Everything we do is to help our customers because we truly care about the relationship you have with yours.See more
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