packageconcierge.com

2.9
2.9 Based on 118 reviews

Package Concierge® is the trusted provider of smart locker and access-controlled package room solutions, combining expertise and technology to seamlessly automate package management processes. As the only vertically-integrated solution, Package Concierge®...

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Average Rating

2.9

/
5

118 Reviews

5 Star
47%
4 Star
0%
3 Star
0%
2 Star
3%
1 Star
49%

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Review Time

Andrew Vollmer
Garbage.. they send me notifications and emails saying that I received a package (which I did) and I

Garbage.. they send me notifications and emails saying that I received a package (which I did) and I scan the barcode generated by them to open it and the system tells me that I have no packages. Then call support and it tells me 55 minute wait expected… it’s been over two hours… the lady was pleasant the one time I spoke with them before but the company is garbage. Poor management. Poor leadership. Poor infrastructure.

1
Date of experience: Mar 25, 2026
Andrew Vollmer
Garbage.

Garbage.. they send me notifications and emails saying that I received a package (which I did) and I scan the barcode generated by them to open it and the system tells me that I have no packages. Then call support and it tells me 55 minute wait expected… it’s been over two hours… the lady was pleasant the one time I spoke with them before but the company is garbage. Poor management. Poor leadership. Poor infrastructure.

1
Date of experience: Mar 25, 2026
Christina
Carlos was very kind

Carlos was very kind, personable and attentive and was able to resolve my issue immediately. He provided excellent customer service.

5
Date of experience: Feb 24, 2026
Alejandro Robledo
Very kind person and excellent service…

Very kind person and excellent service from them.

5
Date of experience: Jan 31, 2026
Joyce Harris
The attendant is very kind and helpful.

The attendant is very kind and helpful.

5
Date of experience: Jan 30, 2026
Louisa Rogers
Great customer service

Great customer service! Couldn’t have asked for a better experience.

5
Date of experience: Jan 29, 2026
Yami
Myriam was amazing and helped me…

Myriam was amazing and helped me register my account in no time! Thank you.

5
Date of experience: Jan 29, 2026
Gabriel Flores
Very nice and helpful was able to help…

Very nice and helpful was able to help me rest my pin

5
Date of experience: Jan 28, 2026
Sergio Riveros
Rodrigo was awesome resolving the issue.

5
Date of experience: Jan 27, 2026
Gabe Hernandez
He helped me out so much thanks

He helped me out so much thanks

5
Date of experience: Jan 27, 2026

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Business Details

  • Package Concierge® is the trusted provider of smart locker and access-controlled package room solutions, combining expertise and technology to seamlessly automate package management processes. As the only vertically-integrated solution, Package Concierge® products are built in the USA and powered by proprietary software to deliver on security, design and functionality. Founded by Multifamily industry leaders, Package Concierge® delivers dynamic, comprehensive solutions to simplify life and keep you connected. Our smart package locker solutions are installed throughout North America in a variety of residential and business types.See more

  • call 8889897225
  • language https://www.packageconcierge.com/

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