Review Time
have no doubt that I am not the first to write to you regarding the mishaps (and I am being kind with that word) that happened on this trip. I will bullet point them and expand as necessary. Please know that the driver, Neil and Guide, Noah are wonderful people and we enjoyed meeting them. 1. Driver was not familiar with the route from Cork to The Cliffs. 2. Delays in arriving at destination 3. Guide busy giving directions to driver 4. Mechanical issue with bus from Cork to The Cliffs. Bus could not come out of low gear. 5. Very Late arrival at Cliffs and not because of mechanical or traffic. 6. Air Conditioning not working on bus.So, I can go on with other Bullet points but the ones I have listed are enough to justify my saying this trip was an absolute disaster for us. Guide had to continually give driver directions as he was clearly not familiar with the route to The Cliffs and therefore the guide was not able to pay as much attention to the paying passengers. It was terrible that the delays in arriving at the Cliffs due to mechanical issue and driver not confident with the route meant we had so little time there. We were already very late before the mechanical issue and that was stated by your dispatcher to the driver. He was not pleased ever before the first issue. We ended up having one hour and 20 minutes total at the main highlight of the trip. We only got to do the right side of the cliffs and that’s it. We had Planned on doing the left side along with “The Experience” event inside the visitor center. Alas, this was not to be as your “Slot” at the cliffs did not allow you to stay for the normal time period. We were so disappointed with that. It just felt like the day was ruined. We board the bus at the Cliffs and the bus was at least 27 to 29 degrees. I asked the driver to put on the AC but it didn’t work. We sat on the bus at The Cliffs for 30 minutes while the guide was on the phone with dispatch and someone by the name of Paul. All to no avail I might add. Another driver from your company came on board to try and get it to work but again, to no avail. Eventually, we just left the cliffs in sweltering heat on the bus and was brought to your restaurant for lunch. Once again, we were late so we were given 35 minutes to get off the bus, into the restaurant, order the food and eat it as fast as possible in order to get back on the bus in time.We left and headed for Bunratty Castle once again in sweltering heat on bus. Perspiration rolling down from my back with the heat on the bus. So much so, the guide ordered the driver to stop at the next small town just to let us all off the bus to get some air. That was appreciated as we were all so uncomfortable it became unhealthy. We stayed off the bus for 15 minutes or so but again we had to endure absolute torturous heat while we traveled to Bunratty Castle. Because we once again were so late getting there, we got 35 minutes to spend there which may as well have been cancelled. There was a preliminary plan to stop at Charleville so we could have a break and get some relief from the heat on the bus but it never happened. We had to just endure stifling heat until we got to Cork. To say we had a terrible experience with your company would be kind. We chose your company because you promised us a great experience. We had anything but a great experience. We never got to experience the highlight of the trip “The Cliffs Of Moher” We were run through the rest of the stops just for the sake of stopping and we endured insufferable heat exhaustion from being on a bus that had mechanical issues and AC breakdown issues. Paddywagon denies AC was broken even with clear evidence I produced. Also refused to provide details for contact of Manager. Just an awful company that has no interest in passenger safety or comfort. I will NEVER use Paddywagon tours again.
Our family booked full day trip from Dublin to Cliffs of Moher. This tour was overhyped by paddywagon and their main focus is at breaks , cafe but not the original cliff ls of moher stop. Our driver Dominic was not so friendly and his behaviour is not so professional. He is in rush at every stop. Please double sure before you book paddywagon trip with such not friendly drivers.
We went to Cliffs of Moher on 1 Jun 2025. Driver Brian was so racial towards Indians. Despite the front seats not being reserved, he rudely told my family to take back seats which was very jerky and uncomfortable. The driver Brian was picking up nationalities and expressing hatred which is unacceptable. We will definitely not book with Paddywagon going forward.
We are just coming back from a ‚Small Group Giant's Causeway Tour from Dublin‘ and we seem to have been very unlucky. The organisation was poor and each and everything that should have been organised went wrong. We were at the hotel at 7:10am, “We only pick up from 5 star hotels”, had checked with the doorman that we were in the right spot and were left waiting in the drizzling rain for about 15min. I then got a grumpy call to ask where we were. Turns out that the bus wasn’t waiting were it should have been but was parked in a small alley near by. No tickets for the visitor centre at the Giant’s Causeway were organised and we lost another 20 minutes waiting in the bus. The tickets never materialised which meant we couldn’t use the toilets or visit the centre or the National Trust shop and we had to rush our walk.In Belfast, we had to inform our driver that the taxi driver was actually included in our ticket and we didn’t want to pay twice. He said he has sorted it out but after the taxi drive we spent 20 minutes arguing with the drivers whether the trip had been paid for or not. I ended up talking to the manager of the taxi company on a driver’s phone who wasn’t impressed by Paddywagon either.We weren’t offered a refund for the Giant’s Causeway ticket or any explanations for the unprofessional and poor organisation. We booked the Elegant Irish Tour in a ‘luxurious small bus’ and the bus itself was comfortable but the organisation was shockingly insufficient.
Oh my god, save me from this tour! I am trapped on the bus back to Dublin with Paddywagon’s driver Frank, who is railing against Obama and talking up Trump. Maybe dissing Trump too, it’s hard to follow Frank’s rant. Why oh why are you going on and on about politics? Now he’s brought up the Israel/Palestinian conflict and has a big Palestinian flag on his dashboard to boot. Totally inappropriate to be subjecting your customers to this.
We booked with Viator wished we booked with the company but that was fine. Peter was the best guide we could have asked for, very informative and pleasant. He got us around fast and safely. I highly recommend the small group tour we enjoyed it and was very comfortable. The cliffs were amazing. Lunch was good and fast getting us back on the road fast. We stopped for snacks and drinks but also brought a back pack with things. I recommend brings more then needed it got cold at cliffs and wished we brought more jackets. Highly recommend his tour for small groups ! And Peter was great !!!!
Wicklow mountains tour with Frank. It was a beautiful area and had a wonderful day. Had the chance to take some great pictures of the amazing views Frank the bus driver told us a lot about the area and Irish history. Frank is a great storyteller and bus driver, thanks!
A group of 17, comprising myself and 16 Au pair students, booked a jam-packed 2-day Wild Atlantic Way tour to Dingle town and peninsula from Dublin. As it was a private tour, we had the great fortune to be spoiled with a wonderful, charming and engaging driver and guide, Stevie, and felt very looked after and a huge welcome support to me, as the person responsible for my group. So, it was great to have Stevie happy to chat with us at the front of the bus, as well as take our wide variety of musical requests on his Spotify jam. Some of the phone chargers weren't working on the bus, but Stevie provided a fully charged large power bank to help us. Nice touch. Stevie kept us informed along the way of the many sites and before our stops. The spectacular scenery of the Dingle peninsula and Slea Head drive, overlooking the glorious Blaskets and the dramatically beautiful Cliffs of Moher blew us away, whilst the unique Irish towns of Dingle (fabulous) and Killarney speak for themselves. To sum up, if you want a private tour with a small group, in a short time, this is the way to go. Our only regret was not being able to stay another day/night, due to our personal schedules. But with this private tour experience, our driver Stevie was the icing on the cake.
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