Review Time
We had our bathroom changed to meet some mobility issues.Every stage of the process was excellent. They came to our house, not just to measure up, but to carefully discuss our needs. That expert advice was very much appreciated. The measurements were all taken twice.We had expected several people at once, but Zibbi did the bulk of the work by himself.He was courteous, punctual and as quiet as you can be when you are taking a bathroom apart. He kept everything as clean as possible, and was organised and considerate. He kept us up to speed, talked about the placement of everything, again, helping us with his expertise. When he completed and left, he carefully went over all the changes with us. His range of skill was very impressive. We couldn’t rate him highly enough. There were two specialist, electricity and floor covering, who were also quietly very good indeed.
hassle free kitchen replacement from initial design visit to completion. all reps/fitters turned up when expected and worked efficiently to get the job done to the highest standards. all trades coordinated to avoid delays and tidied away at the end of each day. everyone was polite, friendly and professional. top marks to all involved but special mentions for Nigel, Rob and Stuart. Nice touch with gift of chocolates delivered after completion to thank me for using Passmore. I couldn't be happier with the job and would recommend to anyone.
Passmore have just finished my bathroom . I love it , we were under abit of pressure as the last shower just stopped working so needed it doing fairly quickly, decided to go for a fully renovation in the bathroom. it was done quickly by Ryan and we couldn't be happier , im not one to feel comfortable with having people in the house but was very comfortable with Ryan fairly quickly as he was just so lovely. Thankyou to everyone who has helped up on this journey were over the moon.
We have had new bathrooms fitted for our office and from the planning stage through to the build completion everything has been fantastic. Very professional, hard working, polite, tidy and the workmanship superb. Many thanks to Nigel, Joe, Kirk, Tony and Dimitri. Highly recommend.
When this experience started I was extremely satisfied in my dealings with Passmore Kitchens and in the beginning I would have given them ten out of ten. My meetings and conversations with Julie Gokce were excellent. She understood from the outset what I wanted in a kitchen and she actually listened to me. I found her to be very knowledgeable and professional.All the subcontracted tradesmen have also been very professional and trustworthy, the sort of people I was happy to have in my house. I was told it would be a three week process from start to finish but by next Tuesday, 24th June it will have been four weeks and the kitchen is not yet complete.My main kitchen installer, Stuart has been excellent. Sadly he has been taken away from my job on more than one occasion to help out at other sites when no one else has been available. Also I missed days due to no shows from the plasterer and electrician. I would like someone from Passmore to explain to me why my kitchen installation is less important than that of a new client. If Stuart had not been diverted, my kitchen would have been completed on time that is apart from the missing door handle. How a company can send 22 kitchen doors and only 21 handles is beyond me.Imagine my delight on 21st June, when the final invoice dropped through my letterbox. Included with it was a box of chocolates. It strikes me that your company would be better off not handing out Prosecco and chocolates and concentrating on customer service. I will pay the invoice immediately when the kitchen is finally completed. On a positive note, I am pleased with the new kitchen and will be thankful when the installation is over. However I am extremely disappointed with the level of customer service I received. Would I recommend Passmore Kitchens? Sadly not from my experience.
Big thanks to John the fitter.Pleasant polite,thoughtful and very hard working.Took pride in his top quality work.Now my disabled mum can use her new bathroom with ease after a long wait.Would recommend John if you need a good quality job doing.
10/10 to the workmen at Passmore. For the crew who worked in my home, Ollie, John, Chris & Marshall. Thank you so very much. All of you are kind, friendly, helpful & polite. Most of all you are all very good at your individual crafts. Passmore should be proud of the good job your staff do. They are an asset to your company.
Excellent design advice and Project Management from Julie and Rob. Flexible to customer's needs. Special mention to Craig for all his hard work and expertise in fitting the cupboards and appliances and his advice on the best tap. And to Steve for the cleanly fitted worktop. All fitted perfectly.
Excellent from start to finish, and about half the price of quotes from bigger companies. The rep was pleasant, business-like and kept to the time limit I'd asked for. The technical surveyor was also helpful and gave clear explanations. I had the bath replaced by a shower, new basin, toilet and flooring. They didn't try to sell me things that I didn't want. Zibi, the main plumber/fitter, was brilliant, did an excellent job, and dealt with issues as they arose without any fuss. I had no worries about leaving him to get on with the job. The electrician found a solution to an unexpected problem. The bungalow was left tidy at the end of each day and waste was removed promptly.
First class from start to finish... professional and friendly staff... Dan has been brilliant.. nothing was too much trouble.. and his attention to detail was second to none.. the electrician and plasterer were also excellent.. I would recommend this company every time.... Thank you
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Passmore Group has a history spanning more than half a century. Home of More Bathrooms, More Ability, More Kitchens, More Bedrooms and More Build, we are the regions most trusted and experienced home improvement company.
Offering a full design and installation service, all under one roof, we put our customers first, assuring complete peace of mind comes as standard. See more
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