pavers.co.uk

4.6
4.6 Based on 1.3K reviews

Founded by Catherine Paver with a £200 bank loan, we’ve been proudly putting comfort and style at the heart of everything we do for over 50 years. What began as a passion for well-fitting, stylish shoes has grown into a trusted family business with over 1...

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Average Rating

4.6

/
5

1.3K Reviews

5 Star
82%
4 Star
7%
3 Star
4%
2 Star
2%
1 Star
6%

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Review Time

RB84
Great service during busy season!

I placed an online order on Boxing Day and was informed that delivery would take longer than usual due to low stock in the warehouse. They needed to source the items from one of their stores. Although it took a bit longer than I expected, I received regular updates throughout the process. Overall, the service was quite good.

5
Date of experience: Jan 09, 2026
Syd W.
A Wonderful Shopping Experience!

Hello there! I had a fantastic shopping experience at a local store yesterday. The selection of footwear in the sale section was impressive, and the manager along with her colleague were incredibly helpful and professional. I was pleased with the quality of the shoes I chose, and I was relieved they were still available—they felt like they were meant for me! I've visited this store several times before and have always left feeling satisfied—great job! Thank you.

5
Date of experience: Jan 07, 2026
Carson Brooks
Great deal on stylish boots before the holidays

I bought a pair of purple boots just before the holidays for £70. I ended up getting two additional pairs on sale for the same price as the original pair! The red, green, and purple leather boots are fantastic! The delivery and service were excellent.

5
Date of experience: Jan 07, 2026
Julianne Long
Excellent selection of wide-fit slippers!

I purchased slippers online for my mother, who requires a wide fit. The variety available was impressive, and they arrived just in time for the holiday season. The quality of the slippers is outstanding, featuring very durable soles. Ideal for her to move around comfortably.

5
Date of experience: Jan 03, 2026
Bettina
Great online experience with helpful staff during collection

I placed an order online, and the communication regarding the progress was excellent. When I went to collect, the staff were very helpful and efficient. Everything went seamlessly. The boots I received were beautiful and fit perfectly.

5
Date of experience: Jan 03, 2026
Drew
Quick Delivery and Excellent Service

I placed multiple online orders with the company, and they arrived remarkably fast. I had several pairs of boots to return, which I handled at the local store. The staff member was extremely helpful and processed my refunds right away, with the money reflecting in my account within a few days. I was truly impressed and delighted with the service from beginning to end.

5
Date of experience: Dec 31, 2025
Sharleen Cook
Excellent support for my first order issue

I encountered an issue with my initial order, as the shoes were too small and tight despite ordering my usual size. Like many companies now, I was unsure how to return them since I can't use the 'Scan QR Code' option and had never seen Return Lockers before. I'm accustomed to a standard Returns Label that I can affix to the parcel and take to the post office. Fortunately, my daughter helped me navigate the return process. I called the support team directly and spoke with a wonderfully helpful representative who reordered a size 6 for me and arranged a refund for the original shoes. I can't recall her name, but she was incredibly supportive, and I truly appreciated her assistance. Thank you very much! P.S.: The new shoes fit perfectly and are extremely comfortable.

5
Date of experience: Dec 30, 2025
Asher Patterson
Unpleasant experience with the staff

The representative who assisted me was quite impolite when I expressed my hesitation about waterproofing my boots. I mentioned I wasn't sure if it would work for me, and she responded with, 'Haven't you tried them on?' I explained that I needed to test them at home. She continued to advise me to be cautious since they are not leather and that I wouldn't find leather at this price.

1
Date of experience: Dec 28, 2025
Ivy Sanders
Fantastic slippers for swollen feet

These slippers are outstanding; they are the only ones that fit my mum's swollen feet perfectly. The Velcro fastening is safe and easy to use, and the quality and design are excellent. We have been buying these for several years and highly recommend them.

5
Date of experience: Dec 27, 2025
mignonne5943
Frustrating Experience with Size Exchange

We recently attempted to exchange a Christmas gift from size 6 to size 5 at the store. You would think it would be straightforward, but we were informed we had to pay an additional £6, making the entire online purchase feel pointless. On top of that, we incurred an extra £8 in travel costs to return to the store. We felt completely powerless and had to leave without the item, even though it was available. This experience was a waste of time and money, and I cannot see myself using this service again; I will have to consider other brands. It was incredibly frustrating and disappointing.

1
Date of experience: Dec 27, 2025

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Business Details

  • Founded by Catherine Paver with a £200 bank loan, we’ve been proudly putting comfort and style at the heart of everything we do for over 50 years. What began as a passion for well-fitting, stylish shoes has grown into a trusted family business with over 130 stores across the UK and a thriving online community.
    At Pavers, we design footwear that helps you look and feel your best, wherever your feet take you. From timeless classics to everyday essentials, each pair is made with clever built-in comfort features like memory foam insoles, arch support, cushioned soles, and flexible materials. With wide fittings and an extensive range of sizes available, there’s something for every foot, every day.
    We’re also proud to be a certified carbon-neutral company. We’re committed to reducing our environmental impact and giving back through the Pavers Foundation, which has donated over £2 million to charities and community projects close to our hearts.
    We live and breathe Feel Great Footwear - shoes that bring together comfort, style, and thoughtful design, so every step feels just right.See more

  • email helpdesk@pavers.co.uk
  • call 08448440809
  • language https://www.pavers.co.uk

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