Review Time
Twice nice over ordered boots and they’ve been out of stock so have had to be sent from a store. First time was fine, sorted out and arrived quickly. 2nd time this week they took several days for it to reach their distribution centre and I heard nothing. No one answered my emails and when I messaged them I got an abrupt response, no greeting and no name of who answered. Poor customer service.
I was told 3-5 days and I think it was 10 in the end, it was 2 presents from my daughters for their mum and it arrived over a week past her birthday, I asked for updates and did not receive any until a few days before it arrived. By then I didnt actually want the product but no one was responding to my emails.
I've purchased numerous pairs of shoes and slippers from a local retailer, particularly from their location near the Garden Centre. The staff consistently provide helpful and friendly service when I'm looking for new footwear, and they always have a great selection available. Honestly, I have no complaints. The staff are absolutely outstanding.
The representative was extremely helpful and provided exactly what I was looking for, as always. I usually buy most of my shoes from this service. Two years ago, I purchased a pair of navy sandals that feel just like slippers. Last year, I got another pair in olive. When I opened my gifts at my daughter's home in Wiltshire this Christmas, I was delighted to find another pair of black sandals—such a wonderful surprise! I truly don’t need any other shoes for my holidays. Thank you once again, and Happy New Year! Best regards, Suzette Duncan
Outstanding support from the representative, who was very courteous and well-informed about the product. The shoes are of excellent quality and truly comfortable. I initially intended to purchase just one pair, but they were so appealing and comfortable that I ended up buying two pairs.
I ordered the slippers in a standard fit, but they feel more like a wide fit. While I believe I received the correct size, the box they arrived in was actually for a different pair of shoes, so I can't be sure. It's not worth the trouble to return them for a refund since I got them at a discounted price, and the refund would be further reduced by return fees. They'll work if I wear thick socks.
The staff were excellent and very supportive. I opted for the in-box protection since my purchase was leather. However, just two days after the treatment, I got caught in the rain, and the leather did not repel the water at all. It soaked right in. Now, I need to buy a leather protector despite having already paid for the service.
After weeks of waiting for a pair of shoes I ordered online to arrive at my local store, and receiving little assistance from the support team, I tried them on only to find that my size 8 feet wouldn't fit into the size 8 shoes. Even Cinderella would have struggled with them. I had to decline the purchase. I found another pair I liked, which was advertised with an RRP of £75 and a sale price of £34.99, seeming like a great deal. However, it turned out these were actually the full price. Is £75 really the full price, or was that just made up? I'm quite frustrated after spending time and money to visit the store.
I had received the wrong size of boot I ordered through Amazon a pair of pavers blue boot size 11 the paperwork and box stated size 11 but on checking the ‘tongue’ inside the boot it said UK SIZE 10 I contacted Pavers in Bridget’s garden center in Cheshire who asked me to bring the boots in as they had a pair of size 11 in stock. The staff there particularly Gail were exceedingly helpful and as a result exchange the boots for me taking the the wrong sized ones for return. Maybe now with hindsight I should have gone to the pavers store instead of using Amazon. Thank you Pavers.
I have bought these shoes before and visited the local store to determine whether I needed size 9.5 or size 10. Sadly, they didn't have the specific model in stock. The shoes were listed online for £49.00, now reduced to £29.00. The store suggested I order both sizes to find the best fit. After returning home, I placed an order for both pairs. Unfortunately, only the size 10 arrived, and I have been waiting for the other size for about a week, but it still hasn't come. I paid for both pairs online.
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Founded by Catherine Paver with a £200 bank loan, we’ve been proudly putting comfort and style at the heart of everything we do for over 50 years. What began as a passion for well-fitting, stylish shoes has grown into a trusted family business with over 130 stores across the UK and a thriving online community.
At Pavers, we design footwear that helps you look and feel your best, wherever your feet take you. From timeless classics to everyday essentials, each pair is made with clever built-in comfort features like memory foam insoles, arch support, cushioned soles, and flexible materials. With wide fittings and an extensive range of sizes available, there’s something for every foot, every day.
We’re also proud to be a certified carbon-neutral company. We’re committed to reducing our environmental impact and giving back through the Pavers Foundation, which has donated over £2 million to charities and community projects close to our hearts.
We live and breathe Feel Great Footwear - shoes that bring together comfort, style, and thoughtful design, so every step feels just right.See more
