Review Time
Maya double charged my PLDT payment. They sent one OTP and charged me twice. They ask me to go to PLDT and the charge-back process may take 4 to 8 weeks. Called Maya again and was told that this will take up to 45 days. Clearly this is a mistake on their system and I was told that they need to follow their policy. Also, when I first call I was cold transfered to another agent. How can we be so sure that your customers privacy was respected as there is no notes from that interaction? I called twice before the 3rd and there is no details? Maya does not respect its customer's privacy and right to escalate as the agent denied a request to talk to a supervisor. This is such an appalling and horrendous customer service experience and I will not us their service again to pay bills.
Pay Maya so slow first of all, 10 times uploaded documents still it's getting declined There is no customer service to contact. Email are not replied as well. They are very poor service
This is basically the email I sent and it describes the issue:Hello Maya,I called your hotline earlier and I was told to send these screenshots here. Ref no. of the call is 14214562. Please check details about that call if you can.Yesterday I had 1645 PHP left on my wallet balance and 1,548.49 PHP was magically added to my account, and it did NOT have any record on the transaction and I received no text notification about it. I found it weird so I tried sending 3193.49 PHP (my total balance at the time) to a friend and when it was sent successfully, I sent it back to my account. I was expecting Maya to retrieve the money because it could be some system error or something.I made some transactions with the app today and I made sure that there will be enough balance in case Maya retrieved the 1548.49 PHP. Earlier this night, I still had 2008.49 PHP, more than enough in case Maya retrieved the money. But when I checked my balance, my balance was -101.31. AGAIN, NO TRANSACTION OF THE AMOUNT LOST. Maya took more money and now I lost around 400-500 PHP. When I was speaking to an agent earlier she told me it was some previous payment that just reflected but first of all, WE ARE SURE that our balance gets deducted when we buy something online and the total deducted DOES NOT ADD UP. PLEASE PLEASE PLEASE DO SOME MATH. This is scary and this discourages us to continue using Maya. What if we lost bigger money? I had some amount in my Maya savings and what happened made me transfer everything to a different bank. I hope this gets resolved. Again, please do some MATH if you're just gonna insist that this is from a previous payment. Please refer to the attached screenshots. Hoping for a speedy reply
I used my Maya Card to pay for purchase. The merchant did not deliver the service. I called them for chargeback. They did not process my request after exchange of emails and calls with documents. 2 years had passed and still they did not still process it. Very bad. Do not use this service. In case that someone use your card or charge your card. You are not protected.
So I’ve been following up on an issue for over a month now, and am still waiting for it to be resolved assuming it does get resolved. Followed up via live chat, raising a ticket, sending an email, and even sending an Instagram DM for so many times over this past month, but to no avail. Pretty sure they just set up a CS team to let people know they offer customer support, even when those people don’t resolve anything. I checked reviews from others here on Trustpilot and on Reddit. They all say the same thing. It’s very frustrating since they are a bank app. If I could give zero stars, I would, but there’s no option here to do so.
If there is a zero rating, that is what I will give you. I sent emails and calls to retrieve money I sent which you recognized as a paymaya account instead of a gcash account. This paymaya account receiver is an inactive account. The money I sent is worth a double wage pay of an average income earner. Poorest performance. You should update and revise your system.
Don't ever use this smart paymaya app. False information customer service I call them for like 3 weeks to get my money from my old account to new account, but they keep asking to sent latter of request to docs-paymaya.com.P h but no one process my account never get an update and when I call them they always ask the same thing they are scammer. This company is a scamm.!!
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PayMaya is an online payment account that has an app where you can load up in convenience stores, pawnshops, and mall and can purchase anything online.
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