Review Time
email is very unresponsive. Nag email ako last wednesday kasi nagpapa refund ako accidentally purchased 2 orders of maya bundle card. I purchased last july 2 and deducted to my maya acct worth 300 and accidentally my sister purchased again last july 6 worth 300 pero walang sagot from them through email. Customer service also did not know how to handle my concern. I called 3x baka sakaling may makatulong pero wala. I want a refund for my 2nd purchased. I received my first purchased already.I'm referring for 1 maya account.
I made a cash transaction early this morning at 7 eleven but it was not credited to the account number. 3rd time nangyari though nag re refund naman kaya lang abala masyado lalo na kapag due date na at need bayaran ang bills. I hate this app uninstall ko na talaga to
I am reporting a major problem regarding this issue that circulates around the internet and thus experience it myself today. OTP not working in the App then Paymaya will lock the account and the problem goes on and on until not resolved. I seriously waiting until now since May 09, 2022 just to solve the problem and I'm still hanging. Please take your time to read all including attachments in this email below. I have proof that I can receive the OTP as shown below upon sending/transferring fund. OTP received but after entering it to the App, it will not be accepted and error occurs. I tried to report it in the Customer service email (May 09, 2022) and they immediately lock my account for that reason. ~ Please continue reading below after these images...Inline imageInline imageInline imageNow the App is locked and things started to get rough. I have followed every instructions given by the support but their reply is unhelpfulInline imageInline image~ I really tried to email them again to follow upInline imageI am not getting any response from the team until May 16, triend to email them again and waited...Inline imageI search more on how can I contact the support and finally talked to the agent, but the problem does not end here. I've been told to submit these documents and so I did,Inline imageI've waited more days and follow up Customer Service and guess what? Inline imageI've waited days again and upon calling the support, she said "We received your documents, but there is no answer to the questionnaires which I am sure I SUBMITTED as shown above, then they made me write the answers to questions in a paper and submit it AGAIN.Inline imageNow a NEW requirement which is not mentioned before that I have to submit, passportInline imageSeriously Paymaya? Do you really have to go this far for only verifying the account of one person? There's really something OFF regarding this matter that can be solved easily like a scheduled video call verification or upon submission of requirements, but they keep DELAYING the problem for some reason and it's obvious that they have the advantage of freezing the accounts. I am only ONE of some people suffering in this kind of process. I am calling higher authorities and Bangko Sentral of the Philippines to investigate and help the citizens from this kind of Company. I still hope that this problem will be solve because I need to recover my funds. Thank you all for your time and effort.
Unable to change registered mobile number, as a customer of online banking/wallet, we have right to change mobile number right away in app. I tried to call their customer service then they refuse to change my registered number without giving me a reason. I'm very disappointed. Most of online mobile wallet had change mobile number features so why here is missing.
Customer service is no help.A scammer set up an account using my email address, and I did not verify the email address when they sent me that request. They set up the account anyway, and now I get PayMaya emails related to that account. I asked Customer Service to remove my email address, and they are no help. They require that I give them the scammer's name, and their mobile number. Like how would I know that? Then they say that is the only way they can look up the account, by the mobile number, not by an email address. I even tried to reset the password, and their link to that would not work. They are worthless.
Hi, there! Thank you for taking the time to upgrade your account. We regret to inform you that we cannot proceed with your upgrade right now because the name you entered does not match the one reflected in the ID you uploaded. Please submit an upgrade application again with the complete and accurate information and we’d be happy to assist with your account upgrade.Jay-r name ko pero ayaw nyo tanggapin ung merong - pano yan ma upgrade ung account bweset
I happen to check my paymaya since i dont quite use it except for mobile loading or sending money for someone that dont have bank accounts or any other means of receiving the money. So since i dont use it that much i dont remember the password and got locked my account. So i click the forgot password to reset it. Then i received an email requesting the infos about me which ive provided. Then the next day an email came asking for more infos, theyre asking a selfie of me holding my valid gov id and proof if funds. At first i was ok its normal but it get into my nerves when it asked to give the reason why i opened a paymaya account, why i changed my number from my old one which that was a freaking long time ago and really they need to brought it up very irrelevant to my case, then it asked the purpose of the money i sent to tye person and whats my relationship to that person and as i said i rarely used it so i dont recall the person at all and the last its asked me to LIST ALL MY SOURCES OF FUNDS. Like W T F ! Theyre not even a bank to asked me those and who the hell are they asking me those stuffs. I would totally understand if im opening an account wherein im not and what iritates me at all i just need to reset my password so why the hell theyre asking me those stuff. Paymaya and bdo should come together and closed there business. They make it hard for people to use their service. Very poor customer service and rude. This app is not good for people whose mind is not intact in remembering their passwords well youll eventually loose your money if you have as you might never recover them for this foolish act. You cant even reach them from phone and the email is the worst to communicate. Good thing i dont have money with them and if i do not that much. DONT EVER ENTRUST THEM YOUR FINANCE EVER. THEYRE FOOLS!
I tried requesting to change my mobile number since I lost my old one. They told me that I have to handwritten a letter of request and a signature and a valid ID. They always wanted me to revised my letter of request because my signature on my valid ID was different, when in fact there were a little difference between my 2019 signature till today. They want your signature to be perfect as seen in your valid ID, like wth?! All signature stroke aren't perfect you know! Well, I have a small amount of balance on my PayMaya but I don't care it anymore. I uninstalled their app from my devices and I WILL NEVER EVER USE THEIR POOR SERVICES AGAIN!
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PayMaya is an online payment account that has an app where you can load up in convenience stores, pawnshops, and mall and can purchase anything online.
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