Review Time
WORST CUSTOMER SERVICE! DON’T TRUST this stupid company. My senior citizen mom has not received her “allowance” for 1.5 years from the city government because her phone got lost along with the SIM card that was used to register for her PayMaya account. We sent them an email along with verified ID’s and documents to simply transfer the fund to a new contact number, as per the instruction of the official from the city government. They responded with a text telling us to call them for verification, only to get so frustrated with annoying, repetitive, unhelpful prompts!!!! We went to their office in Mandaluyong only to be greeted by the security guard that there’s no office and we should settle whatever we need by calling their STUPID NUMBERS!!! STAY AWAY FROM THIS CRAP!!! THE NERVE!!!
Worst customer experience!!!! They are only good in acknowledging the concern but no actions and very poor service. You cannot reach them in any channel of communication. I have already reached them through email and fb messenger regarding my 2 issues. Almost a year with no update and reply. PAYMAYA SUPPORT SUCKS!
customer service agents with no common sense, probing with dumb questions. two of your agents lied to me in one week-got proof. would sometimes send the wrong copy-paste reply-got proof. inbound agents have no initiative--when they can't provide an answer, you have to think for them on what to do next. chat/email agents are not responding when they don't have an answer. when you don't have an answer, as long as it's a paymaya related concern, FIND ONE. your product is a huge help but the customer service is the WORST, VERY low standard across all LOBs. BUILD CUSTOMER SERVICE INITIATIVE.
Poor facility to resolve erroneous transaction. It Sucks!Beware, be very careful to transfer money from your bank to CORRECT paymaya mobile number. Lesson learned for me. Paymaya does not have the facility to hold your money if it was sent to wrong mobile number, worst case scenario, wrong recipients might have withdrawn your money. Fortunately, the erroneous recipient mobile number is permanently disconnected according to SMART. I need to look for ways again to request proof from SMART then provide it to Paymaya. Moving in circles already, paymaya needs to broaden their customer service facility in order to support wide range of request such as this. Compared to GCASH, they could immediately provide assistance for 1 number mistakes in the mobile number.
At first this app is very helpful and convenient until last May 9 when I made a purchase it was cancelled by the merchant and the payment was already deducted on my account. I reached out to the merchant and they have confirmed that they have cancelled the payment on their end and that it should only take about 4 to 5 working days and to contact my card issuer. I emailed Paymaya several times and just give me the same templated responses. No sense of urgency and they wanted me to file a charge back form which will take 45 to 200 days? POOR CUSTOMER SERVICE! They can easily deduct the payment then when it comes to crediting it back to your account they want you to wait for several days?
I used to have PayMaya account; but last week, they closed my account without any kind of explanation. they said it is on terms and conditions but I cannot see any violations that I've done of any so I just approach their Customer service, but they never want to discuss the "violations" that I commit. They cannot give my remaining balance because it is already been block and they have nothing to do. It is shame they doesn't even bother for customer's complains regarding on these and they scam people by not getting their remaining balance from the account.
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PayMaya is an online payment account that has an app where you can load up in convenience stores, pawnshops, and mall and can purchase anything online.
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