Review Time
Wow.. what an amazing company! We were due to go camping, all packed and ready to go when I put my key in the ignition and it wouldn't turn. The fella on the other end of the phone was extremely polite. Very helpful and was very reassuring that we would still be able to go camping and not have to cancel our arrangements.For a small fee he put us at the top of the list but the priority and said that he would have someone with us in an hour and a half... That is exactly what happened, and the fella that came to do the actual fix was also extremely polite and very talented indeed... The steering lock was on which would normally be a problem, but not for him... He managed to pick the lock with ease so it would turn once and the steering lock would be released Which made his job a lot easier.. meaning nothing had to be snapped or damaged in the process.Within 40 minutes, he had a new barrel replaced and a new key cut for my van and we were off camping... We're only an hour late for our check-in but managed to have a lovely weekend because of this company, If not had been for them this wouldn't have been possible. I phoned around several companies, they all made it sound like a massive deal and scared me away with their prices, said they can't get the parts until later in the week which meant we would had to cancel all our plans and unpack the van.What a great company. I seriously advise them... And the technician was absolutely unbelievable, such a nice guy too. Thank you for a great service 😊
Absolutely fantastic company! Fast and really reliable, customer service is 10/10! Absolutely brilliant. Beyond my expectations. Kelly who answered the call was so reassuring calming and so polite in this moment of stress locking my keys in the boot. I have used this company before and again fantastic. Kelly needs a pay rise as she is deffo a credit to the company. Thank you Phoenix Keys. One happy satisfied customer.
Found this company via Autolocks and phoned up as we lost our only set of van keys. Kelly on the phone was amazing, super friendly, helpful and efficient as well as just being lovely. Within minutes I knew all our options and was able to go away, have another look for the keys and then discuss with my partner what we wanted to do. Phoned back and asked more questions of Kelly before booking and paying the deposit. We asked for a next day service instead of same day as we weren't in any rush thankfully. Albert turned up promptly in the morning and was great, working through our tricky van to provide a new key and taking the time to ensure it was right.Can't thank both of them, and Pheonix Keys, enough and definitely recommend them to anyone in trouble like us!
Firstly after a stressful day loosing and looking for my van key, I rang a number of locksmiths before finding phoenix key. The others were either rude,very unhelpful and cold during the conversation like they were just reading a script card and then just hanging up. I can only assume they didn’t want the work as it was a Friday evening. Phoenix from the jump was extremely helpful, kind and full of empathy, miles was on point with the timings of the arrival of the fitter. The fitter was also polite and very quick with the job. Can not praise them enough. Credit where credits due. Very happy customer 😁
Web enquiry Thursday afternoon. Call back within minutes to book appointment for the next day. Key sorted by lunchtime Friday which was brilliant service. They actually said they could have done it quicker! Great communication. Fast, electronic payment method and a 12-month guarantee.
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