Review Time
What ever you do do not join this REWARDS ClubImpossible to claim rewards, each time I try i get error messages, wanting me to call and sort it, then reached out to the help desk only to be told that I don’t exist on their system! but if I pay to join it can be sorted. I’ve been scanning my shopping for almost a year, but now that I want to make a claim, its impossible.
The company closed my account without a satisfactory explanation... I'm completely in the dark about their expectations. I was open to learn and improve the data input, but the company appeared to be adamant in their decision.
Impossible to claim rewards, multiple error meassges, reached out to the help desk only to be told that I don’t exist on their system! I’ve been scanning my shopping for over a year, every single week but apparently now that I want to claim my reward I don’t exist!
I have been a member for a number of years. Initially, I found the experience to be fine. Decent rewards which outweighed the awful website and its somewhat “unique” approach to logging in/viewing one’s details etc. Recently the only awards are vouchers with a typical upgrade of £10 eating into 6 months worth of accrued points!!! But what’s really done it for me is how much of an absolute ball ache it is trying to get on and view my account. Tedious, cyclical rubbish, with tiny error messages appearing in weird parts of the screen. Really not worth the hassle for a yearly reward of £50 off a holiday voucher.I’m not wasting my time with this any more. Just awaiting the calls from their “thought police”.
If there was a zero star option, I would have selected it. Absolutely horrible experience with reps hounding you, showing up at your door unannounced, and causing so much headache with their install. They cannot keep employees and consistently caused our television to not work after installing the equipment. Not worth the minimal amount you are pain in return.
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