Review Time
This happened in the province of Quebec, Canada. I’ve been ordering from pizza pizza since 2017. I’ve been a long time loyal customer, although not only do they keep increasing their prices, the quality has gone down. The tipping point is when I received a free 1 medium topping pizza coupon only to see that upon checkout, there is a $5 surcharge. So that it’s not a free pizza, is it? No where does it indicate that on the app - this is misleading, deceptive and plain wrong. Whatever, I brushed that off. So, to avoid the surcharge, I noticed you could scan it in store. I drove to the store, the cashier was able to scan it but had no idea how to check out. It showed up as 0$ and there was no surcharge appearing on their end but they did not know how to print the receipt. I patiently waited for her to figure it out and let her pass other customers in the meantime. 30 mins later, she still didn’t know what to do. So I asked if she could just make the pizza so I could leave and in any case, the coupon was expiring in a few days. She said that was not possible. She called the store owner and neither did she know what to do. So I called customer service and explained everything, the agent said he would make it right for me and would not have an extra cost, he said he would place the order for me… finally, line cuts off and did not receive a callback. So, I called back, re-explained everything only to be told that they don’t see anything and just said “sorry, not sure why the rep said that”, you need to place the order on the app and order minimum $10. No, the surcharge was $5 and there is an option to scan in store. There was no consideration for my experience and time. So, I hung up, called back and it seems that every customer service agent was less helpful than the other. And each one was saying different things, one was saying the minimum order is $20. It’s also quite difficult to understand their English, it’s almost as if they outsource some of the staff, but that’s a whole other story. At a minimum, you should be able to clearly service customers in proper English. There is also a lack of competence and it was unclear how to speak to a supervisor. The reps were just on repeat about policies.After wasting one and a half hours, I gave up. They had no regard for my experience or the time I wasted, no one has the ability to make things right, and they are not consistent in what they tell you. The only thing they were consistent at was leaving me frustrated. I left the store and will never order again. Stay away from this business, there are much better pizzas elsewhere as well as customer service. So to earn an extra $5 in sales, they lost a lifetime customer - good math in business. It’s a pizza, not a block of gold. Own up to your mistake and shady practices.
i asked if they are going to throw away the pizza the lady said yes, i asked can i buy it then and she would not let me .. i had to ask again and she offerd for 5$ at that point i passed. was offering a slice 4.75 for the pizza. looked so old and dry. now eating plain cheese XXL and it is very very bad. the dough is soft and undercooked i cant really tell if the scauce is there sorta very xxmild .. i like the cheese that is 100% Canadian cuz thats supposed to be healthier.. but tbh i would rather a better pizza .. the washroom tap was broken the door were kinda hard to open probably an option short away from a millionaire. u can just tell. unless the fix the pizza again.... idk maybe they make a bunch off of how cheap it is cuz it tastes like that 22$ is kinda still not worth the 3k calorie and i have not eaten a thing since 9:30pm yesterday so it is that bad.
I ordered just now through skip. I ordered a cheese pizza with pineapple.These animals sent me a pork peperoni pizza.I don't care whose fault it is.Why can't people double check their work.Yes mistakes happen but this is disgusting.Now I am hangry.I will never order from here again.
Yesterday, May 3rd 2025. I was at Jane and Major Mackenzie pizza, pizza. I haven't been there for the 4 or 6 months. I haven't been there because the last time I was there, it was a disaster. I decided NEVER to buy from pizza, pizza again. The only reason why I went there was because my nephews came from Ottawa and they wanted pizza, pizza. And once again they burned my pizza although I clarify told the LIGHTLY DONE. I wish I could show the picture here and then you all tell me if this is lightly done. The last time I complained, the manager apologize and I took off. I didn't want any rewards, nothing. I just wanted to acknowledged that they burned my pizza. Yesterday, when I was there, this idiot did the same thing. Unfortunately, the manager wasn't there. I only reason why I took the pizza was because my nephews were waiting for me. When I called customer service, although they haven't seen the pizza, they concluded and said "they is nothing they can do because the store said it was lightly done". Like really??? How can one concluded if they haven't seen the pizza? I am very furious. Again, I have a picture of that burned pizza. I will go there one of these days when I finish work early. Apparently, the manager is there Monday through Friday 9am to 5:00
If I could give a negative star I would. Absolutely the worst customer service I have ever experienced! No care or concern for their customers even when there agents make the mistakes. Supervisor then hung up on me and didn’t care at all about my concerns.
Driver was late , he called me said: that he forget part of my order and I called customer service they hang up on me .i paid for the order because I have guest in my home and they don’t like it , it was cold after 10 minutes or more late .
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