Review Time
Horrible. 2 of the plants arrived infested by parasites and they refused to refund me with all the possible (and ridiculous) excuses. The other 2 plants were also in bad conditions with broken and black leaves. Unbelievable and shocking experience with this people. Stay away from this company: they will deny the evidence and never refund you. The quality of the plants I received is that of those plants you can find in a dumpster, same for the customer care. Shame I can not post pictures in here!
Horrible. 2 of the plants arrived infested by parasites and they refused to refund me with all the possible (and ridiculous) excuses. The other 2 plants were also in bad conditions with broken and black leaves. Unbelievable and shocking experience with this people. Stay away from this company: they will deny the evidence and never refund you. The quality of the plants I received is that of those plants you can find in a dumpster, same for the customer care. Shame I can not post pictures in here!
Ordered two plants from plnts.com—they arrived quickly, which was great. However, one plant was in good condition, while the other had yellowing leaves and white dots that look like a sign of pest infestation. I contacted customer support via website chat, but received no response. Won't order here again.
I ordered several plants for over €250 and, unfortunately, some of them arrived in very poor condition. They were damaged, with falling leaves and clear signs of transport stress (the box was re-taped by a courier and placed on the side). They looked far from what was presented on the website and unlikely to recover.I contacted support straight away and shared photos. Communication was polite, however the only solution offered was a partial discount code for a future purchase instead of a proper issue resolution. Moreover, I was asked to contact in 2 weeks if the problem remains (so it would be easier to blame me for dead plants).The response “only a few leaves are damaged and the plants otherwise appear healthy,” when one of the plants arrived completely damaged, felt dismissive and didn’t reflect the actual situation.Based on this experience, I’d recommend choosing a service that shows more care for both their customers and the plants they sell.
My order arrived quite quickly (6 days to France) and was well packaged, which I really appreciated. The Caryota Mitis arrived in good condition and looks absolutely lovely.However, I'm disappointed with the Pachira plant. Several leaves were damaged during transit, and some also had older damage (holes and scratches) that clearly didn’t happen during shipping. While I’m confident I can nurse it back to health, it’s not quite what I was expecting in terms of quality.Overall, the delivery speed and packaging were great, but the Pachira's condition was disappointing. I’m not sure if I would order again from this website.
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