Review Time
1 star is too much. The plant took 2 weeks to arrive and when it finally came, it was completely dead. The leaves were fully dried out and wilted and the plant had to go straight to the trash. What a waste of money and time. I ordered from Germany.
Very disappointed. Ordered 3 plants on the 30th of December 2025. As of today, 12th of January 2026, I have still not received the plants. Communication is non existent - their phone number is not in function, they are not responding to my emails and whatsapp messages too.The plants have been for 2 weeks in this cold, freezing, below 0 temperatures. They are most likely dead already.Suggesting a refund/replacement doesn't work as they have 0 communication via their channels (what is left from at least).I want my money back!
Before I ordered I checked online and found reviews and videos showing plants packed carefully in foil and arriving in good condition. What I got looks completely different: My plants from small to large are frozen through despite paying for the heat pack. The soil is frozen solid. Some pots cracked due to the ice. Steams and leafs are frost bitten and mushy (those not still frozen). Couldn't check the roots yet - the soil has no give whatsoever because it too is frozen through, I have little hope to find roots that will survive. My plants were not wrapped in thermo foil like I had seen, but in brown paper. The little ones came in a plastic carrier that wasn't wrapped at all. Despite deliberately choosing the other carrier (because the delivery experience is better and the parcels in my experience are handled more carefully) the order was sent with DPD - who have mutliple days where they do not deliver standard fee deliveries (on some not even the express ones) in my area this time of the year.I already contacted the support but have no answer yet. But some of the plants I wanted are listed as out of stock now, so there is very little chance to get what I truly wanted, even if I gave the shop a second chance.EDIT (02.01.2026): I'll be issued a refund so I'll not lose any money but the time and energy invested in the shopping process, being around for delivery etc. was wasted. Would upgrade to 1,5* if possible because for me the total is too negative to warrant 2*.
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