Review Time
One star is still too much. I ordered a leotard which was to be delivered via Royal Mail. It is showing as delivered but this is an error, I have not received the order. Prima dancewear are not willing to help resolve this issue and only suggestion was 'Ask the postman' and re order. No offer of assistance, or a replacement leotard shipped or refund, not even a discount as a good will gesture. Absolutely disgusted with their customer service and will never order again. I feel they do not believe me, and siding with the courier. BE WARNED, if an item fails to arrive you will be out of pocket.
My order arrived quickly, and the fit was excellent. We ordered a few sizes to try and returned the one we didn’t need to with no hesitation for a refund. The staff were quick to respond to us and help us with sizing before ordering. As a dance studio we will definitely purchase again.
Terrible customer service. Doesn’t respond to emails, so sent a return as didn’t want it to be too late. Then they refused refund. Said they’d return items as I said I’d have to sell on privately. 6 weeks later and they’ve still not arrived. Multiple emails later and they say they sent the item (I’ve seen no proof) and that the item has been return to them apparently but not received. So now they have all the items but are still refusing the refund. If they have a strict 2 week return policy they should respond with them same speed. They are now telling me to wait a further two weeks. So 8 weeks later and I’ll still be out of pocket. Appalling service. Slow and unacceptable
I have brought multiple items from prima and there dancewear is beautiful! Usually arrives fast and on time. However, the elastic on the waist band always ends up twisted and rolled , they did offer me an exchange when I complained but every top is like this for me
Prima Dancewear is always my first choice for dance costumes due to a wide choice, competitive prices and great quality. Oh and speedy delivery! I ordered a few items for my daughter's next solo, will be keeping a beautiful skirt but returning the dress. Prima Dancewear were super helpful with my return, responding really quickly. Thank you!
I contacted prima dance wear to exchange a leotard, they advised me to reorder instead which I did but after already sending back for a exchange they reassured me that when they receive it they will just refund as I had re ordered as advised. I then received two leotards and no refund. After having to prove they had agreed to cancel the exchange they told me to send it back again for a refund which I did. This was well over a month ago since this problem started and nearly a month since they have received the return and haven’t refunded me. Please beware as email is the only way to contact them and they take such along time to reply and DO NOT refund when you have an incorrect size after a loss of over £55 including all postage for there mistake I will never go near this company again
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Providing a wide range of high-quality dancewear and custom costumes for dancers across the United Kingdom, Ireland, Europe, and worldwide. From premium leotards and performance tops to training essentials and bespoke designs, we offer affordable and beautiful desings, crafted to support every style of dance. With reliable global shipping and flexible customisation options, we help performers look and feel their best on and off the stage.See more
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