Review Time
Proovia couriers were great at keeping me updated with delivery and giving me options for days and times to have the delivery, making it easier to be available to receive the items. They also phoned before hand, on the day, to let me know they would be delivering soon. Courier was kind enough to offer to carry delivery into garage, going over and beyond.
Started off by delivering somebody else’s product to me then the driver argued and said as it was delivered that’s the one I was getting despite it being the wrong colour, in somebody else’s name, wrong size and wrong side of the country. I stood my ground and the driver called his managed and had no choice but to take the product away with him. Following this I was met with repeated cancellations with less than an hours notice after changing work schedules to accommodate delivery appointments resulting in a loss of nearly £500. Awful company!!!!
the comany turned up outside the agreed time and my 20 yo daughter had 2 visibly angry men and a delivery she knew nothing about. They brought the item upstairs, came into my home and pressured her to transfer £60 into one of their personal bank accounts. She felt threatened and too scared to say no. company doing nothing. regarding the companies repsonse below, I have already tried to address this with them. They were at best best dismissive- accepted the driver received the money but have refused to refund it. I am not hugely concerned about the money but it speaks volumes about their concern about what happened. The reply is purely to manage appearance. Do not use this company.
I like the price and the ease of making arrangements. It cost far less than doing it with a van myself and I didn't have to lift a thing but and its a BIG BUT. For an outfit that represents itself as professional movers, they suck. I had 2 tall fridges to move. On pick up, I had to stop them laying them flat (you never, ever lay fridges and freezers flat. It can mess up the coolant loop. Any Currys/AO etc delivery driver will confirm this)Next day, only 1 fridge turned up and the driver wasn't interested in helping. They also tried to lay it flat to get it off the van and into the house.I had to ring up and ask where the 2nd fridge was and they speedily arranged next day delivery. But guess how they tried to deliver it; Yup. By laying it flat.Both fridges work after 24 hours standing but I hate to think of the discussion if there had been a problem.Good for moving solid things (settee, chairs, tables, beds etc) but dangerous to stuff that needs to be moved properly. I wonder what they would make of a washing machine. Would thy even know about retaining the bars required to prevent damage.I'll use them again but only for heavy/simple stuff
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