Review Time
In 2019 Protectapet enclosed our garden and did a fantastic job. Fast forward to 2025 and we have moved house. We have a VERY small garden but were quoted over £6.5k. As our cats are family we decided to go ahead despite the hefty price tag.The installers came and just couldn't wait to get the job over and done with. We took down a shed they didn't want to enclose as it would make life easier for them and even let them drill into the walls even though we'd paid for freestanding posts.Down the side of our house there is a very narrow passage. We were told (and paid for) extenders that would mean the cats could not jump from the windowsills. However, they attached posts to the wall and then attached mesh with cable ties and stapled it to our gutters and fascias!! What a mess AND it has damaged our fascias! The area wasn't even all covered! Low and behold one of our cats has figured out how to escape and it's probably only a matter of time before the others do.Today, after being contacted by Protectapet, we were offered a £300 refund as 'a gesture of goodwill' OR they would come and rectify the problem. We chose to have the installation amended but then had an email saying it couldn't be done as originally promised AND one of their installers has called us liars and said we allowed them to do this shoddy work! If I can find a way to attach photos I will as it has to be seen to be believed. This must be some kind of joke, I wouldn't pay over £6.5k for cable ties and stapling. Once a great company but not any more. Considering Small Claims Court action.EDIT: Please look around for other reviews eg reviewcentre.comI'm not the only one!EDIT: please note, we have NOT accepted the 'refund' offered from Protectapet. It was originally £300 and was then reduced to £48. This paltry amount was refused as it cost over £6.5k and they've not done the job promised and they have damaged my house. This company is not run by the original people and is now a dreadful company who only care about profit. AVOID
We were initially torn between tackling the fencing ourselves or hiring professionals. Craig’s expert advice gave us the confidence to trust the team and we’re so glad we did. Warren was meticulous, professional, and kept us informed every step of the way.Had we gone the DIY route, we might’ve missed crucial gaps that our little escape artist could’ve easily slipped through. Thanks to Warren’s attention to detail, and a couple of thoughtful follow-up tweaks after a chat with Craig, we now feel completely reassured.Our cat is safe, secure, and happily exploring the garden without a worry. Highly recommended for anyone looking for quality workmanship and genuine care!
Best decision I’ve made is to get the barrier fitted & keep my cats safe. I originally wanted to have the cats as indoors but was difficult letting the dog in & out into the garden as cats would stand by the door & now 1 week on they can all go out into the garden together with the knowledge they’re safe. More people should do this as, depending on your financial circumstances, it’s more affordable than you might think & we do it for dogs without hesitation. Fitters were done within a few hours. Cats tried a few times to get out but soon gave up & now I have peace of mind which is priceless. Thank you ProtectaPet for the great service you offer
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Our team of dedicated cat lovers are here to create 'habinatural' safe outdoor territories for your cats, enabling them to exhibit their natural wild behaviours and providing you with total peace of mind. Bestowed the King's Award for Innovation and International Cat Care's prestigious 'Cat Friendly' Award for preventative feline care, join the revolution in preventative cat care. Choose safe outdoor access for your cat.See more
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