puremate.co.uk

3.9
3.9 Based on 59 reviews

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Average Rating

3.9

/
5

59 Reviews

5 Star
68%
4 Star
0%
3 Star
5%
2 Star
5%
1 Star
22%

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Paul Gerard
Don't touch it. Surprised nobody has been scalded. Compartments do not have fixed bases, which means

Don't touch it.
Surprised nobody has been scalded.
Compartments do not have fixed bases, which means awkward to remove steamed and hot vegetables. Compartment bases have holes in middle with vegetables dropping through and loose base dropping out, going in the bin, obviously designed by some person who does not steam vegetables.
Advice: Don't touch it, waste of money.

3
Date of experience: Mar 22, 2026
Paul Gerard
Don't touch it.

Don't touch it.Surprised nobody has been scalded.Compartments do not have fixed bases, which means awkward to remove steamed and hot vegetables. Compartment bases have holes in middle with vegetables dropping through and loose base dropping out, going in the bin, obviously designed by some person who does not steam vegetables.Advice: Don't touch it, waste of money.

3
Date of experience: Mar 22, 2026
Poor reliability and disappointing customer support

I purchased a PureMate dehumidifier in December 2024. After only about 1 year and 3 months of normal household use, the unit completely stopped working and shows no power.I followed the manufacturer's advice by checking and replacing the fuse and even testing another plug, but the device still does not work, suggesting an internal fault.When I contacted customer service, I was told the warranty had expired and that they could not assist further. While I understand warranty terms, I would reasonably expect a household appliance like a dehumidifier to last much longer than just over a year.Unfortunately, the response from customer service was simply that electrical items can fail and the issue was out of their control.Based on my experience, customers should be aware that the product may not have a long lifespan and that support after the warranty period may be limited.

1
Date of experience: Mar 04, 2026
Robin
Failed after a year

Bought a dehumidifier on Which recommendation. Stopped working after 13 months - 1 month outside warranty. Do not buy - they don’t last.

1
Date of experience: Feb 03, 2026
Gill Robertson
Great service

Great service, replacement delivered swiftly and easily. Very happy with product - dehumidifier.

5
Date of experience: Jan 31, 2026
Mr-Mrs Hall
Superb!!

Have to say my experience has been outstanding. I was looking for a pre-filter for my dehumidifier. The response from Puremate was super quick, polite and professional - they offered their own valid assessment too. To top it off they sent me a replacement pre-filter for free and next day delivery. Now I really rate Meaco's customer service but this was on another level. Highly recommend their dehumidifiers too (model: PM466). Quality products that do what they say they will do!

5
Date of experience: Dec 22, 2025
DecentCigar Emporium
Very Poor Customer Service

Purchased 2 humidifiers from Puremate both of which are faulty, very poor customer service when issue was brought to their attention.Will not be buying from them again and would encourage others to steer clear!

1
Date of experience: Sep 30, 2025
Docker
Puremate who

Puremate duel airfryer is what I got from amazon and payed for this because it was more money but looked good .Little did I know ringing them got not reply and website address came back not found .Its the little rubbers on the grills that come off and when I wanted to buy some this company don't reply .But amazon have taken my review seriously

2
Date of experience: Sep 11, 2025
Richard Clark
Very good customer service, the fan is quite bulky and loud.

I bought the tower fan from amazon and it was unfortunately broken. I emailed the customer service team who were very helpful. They responded promptly and sent me out a new one which arrived in a few days and was working well. The fan is decent, however there are probably cheaper fans which work just as well and aren't so bulky in the home. The fan is good at cooling down the room quickly but the higher setting is quite loud

3
Date of experience: May 20, 2025
_LegendaryYT
Received a 2500W Oil Filled Radiator…

Received a 2500W Oil Filled Radiator with 11 Fins – Black Heater. It was damaged when opening the box, mailed the supplier they sent a new one straight away.All good after that./ Works well . No issues.

5
Date of experience: Apr 14, 2025

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