Review Time
Customer Services, so far, has been good and prompt. The size of the boots and slippers is smaller than I expected but I am taking up the offer of keeping them and receiving a larger size. Not complete yet, so hoping it will happen.Products seem to be good but have not been able to try them. forever hopeful.
The shoes took ages to arrive , I tried to cancel the order but the company would not let me , said I could return shoes once they arrived . I didn’t realise the goods were being shipped from china as there is a very misleading European looking lady on their website page . They finally arrived and are too small . I need to return to china and only have 14 days from receipt . I have emailed their customer services and apart from an acknowledgement of my email have not had any response . My review is bad as I feel I have been misled by the company domain (co uk )and the European looking lady into buying goods from china which are no good to me as they are too small
This company are a load of scammers! If you want to return the goods you cannot return them to the UK where the postage cost is reasonable for a refund, NO! You have to send the product back to Hong Kong, China costing about £20 on top of the £42 already paid for slippers. There are more costs involved if you want to swap a product of £9. Although there are three UK addresses for this company, they will not let you send anything back to a UK address, it has got to be China. My advice is to steer clear of this company and never buy anything from them unless you plan to keep them... Returns are dreadful, these are huge con artists because the say "Free Premium Delivery. Enjoy free UK delivery on all orders" This implies that you have UK delivers which should mean you can have UK returns too.... DO NOT WASTE YOUR MONEY WITH THESE DISTRUSTFUL PEOPLE.
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