purestep.co.uk

4.2
4.2 Based on 221 reviews

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Average Rating

4.2

/
5

221 Reviews

5 Star
57%
4 Star
29%
3 Star
4%
2 Star
0%
1 Star
9%

Filtered Reviews

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Review Time

Philip Bates
Great product

Great product. Quick and efficient service.

5
Date of experience: Dec 29, 2025
The boots are very warm

The boots are very warm, look smart and are a delight to walk in. Foot support is good and they are very light. Grip on mud and wet leaves is also very good.I no longer have to watch my feet all of the time when I'm walking.

5
Date of experience: Dec 29, 2025
Modd
Be careful

Very weird tactic of making the discount look like 2 for 1, in fact you end up with 2 items and around £10 off the total. Very slow shipping too. Took about 2 weeks to ship so obviously shipped in from China. Definitely avoid.

1
Date of experience: Dec 29, 2025
Jacky Gill
The boots I ordered were to small

The boots I ordered were to small. Purestep are issuing me another pair. The communications have been good and responses quick given the time of year

5
Date of experience: Dec 29, 2025
customer
Present for my partner

Present for my partner. He loves them, very comfortable

5
Date of experience: Dec 29, 2025
Rita Derbyshire
Took quite a long time to deliver but…

Took quite a long time to deliver but was informed where about they were on delivery

4
Date of experience: Dec 29, 2025
Adriana Forbes
Mixed experience

I ordered a pair of their barefoot shoes, after seeing them recommended in a healthy living magazine article.The order took 4 weeks to reach me, by which time I thought it was a scam, as there was no communication, despite trying to get information.It turns out that they operate from China! The shoes were a bad fit because of an old injury to one of my ankles, so I wanted a refund, rather than a replacement.I have finally got the refund, but it took multiple emails after I was told initially the refund was £0.00!The shoes cost £72 odd, as a special offer, but the return cost was £23, as they don't pay for that.One + was the provision of a sample return form, with suggestions filled in as to how to complete it for Chinese customs....I shall not use them again because of the complexity involved.

3
Date of experience: Dec 28, 2025
Emma Salmon
Please don’t buy from these people, they’re a scam

Please don’t buy from these people. They’re a scam company operating from China shipping cheap quality shoes that fall apart after two walks. They won’t refund or return despite this. They do offer you 15% off another pair of shite shoes though! Doing business this way is immoral. They sanitise their social media so you cannot see negative comments. I doubt half of these positive reviews are genuine or not paid for. Avoid at all costs.

1
Date of experience: Dec 28, 2025
Val Chapman
Great customer service

The customer service was very prompt and helpful in dealing with tha fact that the first pair was too small. The shoes are genuinely waterproof and warm.

4
Date of experience: Dec 28, 2025
Angela Cavanagh
Very happy with the pure step walking…

Very happy with the pure step walking shoes very comfortable and warm takes a little getting used to but happy with them the company reacted quickly to a query I had but was resolved Would recommend Thank you

5
Date of experience: Dec 28, 2025

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