Review Time
They were so easy to get a quote from- quick in responding to my emails. Went over the products with me to make sure what I needed for our business was appropriate. They scheduled with us and came on time, and took less than 20 minutes to install. They also helped with hooking up a filtered system to our commercial Keurig- which I wasn't sure they could do, but did!!!! Amazing company. We are very happy with the service and product.
Patrice F. helped me with creating a work order for our leaking ice machine and she was very helpful, polite, and pleasant to talk to. She quickly created the work order, made sure all the details were correct, and told me how to safely turn off the machine until it can be serviced. I really appreciated her help!
Update: Quench's technician came the day after I posted this to replace the unit's pump, which had failed. Management reached out to apologize for the miscommunication and issue a credit. I appreciate the follow-up, and have increased my rating to 4 stars based on these responses. We leased a Culligan Quench water and ice machine for about a year, and it worked well—until the pump broke and flooded our store over a couple of days while we were closed. We reported it as an emergency, but service wasn’t scheduled for four days, and we were told not to use the machine in the meantime, forcing us to buy bottled water. Then, the scheduled repair was cancelled without any notice; I only found out by texting our rep. Now, neither the company nor our technician is responding, and we’ve received only an automated message saying our service has been rescheduled for another week. No fee waiver, no urgency, and poor communication. For the high monthly cost, I expected far better. In hindsight, buying our own unit and using a local plumber would have been faster, more reliable, and more professional.
Noone showed up on the 19th, I got an email stating that they wouldn't be coming, never got an update on a new date or anything. I'm very disappointed in the service we've received. The water cooler trays are backed up with water and our janitor has to empty them at least every 3 hours.
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Culligan Quench partners with workplaces to offer bottleless coolers and sparkling water, ice, and coffee dispensers that streamline operations, improve sustainability and provide cleaner, safer, better-tasting water loved by all.
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