Review Time
A hopeless company who i would give the qualification off a old fashion loan shark charging 80 euro over a missed payment off 90 is insane and when you call they act if they are the victim they have so much extra work off it .....Radius Velocity no thanks my cards are cut in half.
Honestly I'm very discouraged by their business practices... the fuel card doesn't even save you money anymore like others have said as after vat it works out to the same as forecourt price. I have had a "failed direct debit fee" of £80 multiple times now but I dont understand what costs the company £80 in an invoice that's late by one night. The day it didn't go out i didn't realise until they were closed and I paid it over the phone the next morning. The fee is ridiculous all savings for months just disappear with one fee. Will most likely be looking for a new fuel card honestly as their service is shocking It's not all bad as when everything is working as it should it's nice paying 141p at a service station but other than that there are no savings at all. 1p off in esso it works out to...
As others are saying, there is no saving on the fuel price like advertised when signing up. Also, no warning of “charges” when an invoice was a few hours late being paid, but was paid within their time limit. I have contacted customer service and had no response. I am now cancelling as they are unregulated and of no benefit. I have also contacted Bluelight, who are advertising these people, and informed trading standards.
🚩 We’ve been using Radius for a few years. Ok to begin with, then they start adding stealth fees.Last week our fuel price went to over £121.00 per litre of diesel , yet my friend on another account priced at £110.00 per litre of diesel ⛽️ Tried customer services, 2 tickets raised , but no reply.So I’ve cancelled our account.
I am an existing customer, have stoped using the card as much more expensive than fast fuels, sales exec phoned me up offering fuel as 5p cheaper than what i was paying with they currently, the guy did not know i was an existing customer, this company gets you hooked then rips you off, stay clear!
Initially it all started well. When I was on Holiday my business bank had some issues and the direct debit hasn’t gone through and guess what £80 fee was added to invoice. I didn’t had access to my business mobile and didn’t get any notification regarding this. Once I’m back from holiday I have emailed them 3 times to change my bank details and no response. I called them 2 times and I was told my account manager will call me which I have never received. Another £80 was added twice to invoice, I had to take half day off to my work to call them and get this sorted. I tried explaining what has happened and they didn’t understand and keep on saying I have to pay £240 extra for failed direct debits. Finally I ended up paying £80 extra. First of all I wasn’t informed about this extra fee when the account was created and it would have been good if they have taken the extra £80 off or atleast reduced the fee. However I paid everything and I dont want to use the cards anymore. Today I have received an email saying that another £80 is due again. I don’t understand what they are after. This is a terrible service. And all these had been reported to my credit file even if I paid everything. Not gonna use their services and not going to recommend to anyone.
Hidden charges and lies ... total SCAMMERS. FFS STAY AWAY FROM THESE THIEVES!EDITOk, you want the a/c number? 344158For EVERYONE'S info, these people (1) charge your account and then (2) claim the Ts&Cs mean you can't claim back these fraudulent fees. If (3) you try to cancel your account, then you have to (4) speak to the "Cancellation Team", which is just someone who keeps asking you why you want to quit and tells you you can't get the fees back. Refund me NOW!
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