Review Time
This is the first time I have given a negative review for a company but I feel people should be aware of what they are dealing with. I contacted them at the start of January that I was finished with the product as was selling the vehicle. They eventually came out, disconnected and removed the device. I emailed a few months ago that the direct debit had continued and could they please issue a refund as the device was cancelled and removed. I noticed last week that the direct debit had continued so contacted them again to issue a refund. I was informed that I hadn't in fact cancelled the subscription. When I informed that I had and that they had come out, removed and taken the tracker with them, somehow they felt that I should still pay charges. They have been unhelpful and I am baffled with how they can continue to still charge.
Shocking company.Bombarded with numerous daily time wasting calls, misled by sales people and people on their accounts team. Sneaky hidden charges. I’d give a negative score if I could. If I hadn’t wasted so much time already I’d report to trading standards….
It's a scam, they start off telling you that they're giving you a good price. They send you a text message every week with the prices, but they don't add the vat on. So it looks like you're actually paying less. But in fact sometimes you pay more than the pump fee. Plus they charge you monthly fee plus a £60 per year account review fee and then every time you ask them for a review on a charge they charge you another £10 extra. Stay away from them. Cancel your cards if you have and don't get involved with them
I can not believe scaming companies do not know that people can share their experiences to the world.In my case, I agreed to use the fuel card by radius based on the fact that I receive a discount on the official average fuel price OR in the case when I refuel at a station with a price that is lower than the average fuel price, I pay the station price. Surprise surprise, I get charged a price that is even higher than the average price when I refueled at a station that is much cheaper than the average. I called the customer service and they say it is normal that I pay the average price instead of the station price. I contact the agent that discussed my contract terms and he does not respond... Advice = stay away from this scam!!
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