rain.co.za

3.8
3.8 Based on 580 reviews

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Average Rating

3.8

/
5

580 Reviews

5 Star
65%
4 Star
3%
3 Star
0%
2 Star
1%
1 Star
30%

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SiiCsay89
Extremely Disappointing Experience with…

Extremely Disappointing Experience with Rain WiFiI signed up for Rain’s WiFi service because they advertised 60 Mbps upload and download. What I actually received was around 1.63 Mbps, which made the internet almost unusable. The network quality was terrible.The day after receiving the router and testing it, I contacted Rain to collect it and cancel the service. They did not do so. Instead, they continued trying to debit my account for months. Luckily, I removed the funds so the payments bounced, but it has now been five months of asking them to call me or resolve this issue with no response.This has been one of the worst customer service experiences I’ve had. I would not recommend Rain to anyone who expects reliable speeds or proper customer support.Avoid this provider.

1
Date of experience: Jul 02, 2025
Carol Ann Carter
Terrible service

Terrible service, not working after the promise of that it should, logging calls of it not working only to find that they drop the call, support keeps promising to contact me but doesn't so in all terrible service and I payed two months in a row hopping they would help and fix the problem but no, want to cancel sorry you still have to pay

1
Date of experience: Jul 01, 2025
Griffin Reed
Good day ,I am very disappointed at…

Good day ,I am very disappointed at rain.I pay my subscription very well.All sudden I was charged double charges after paying those charges ,I am.expected payment and I don't see the tap that shows our statement .Rain please send us our statements.

1
Date of experience: Jun 23, 2025
Cuthbert Smith
Way too expensive!

Way too expensive...should just offer 5G at a reduced rate without the "free" SIM cards. MTN is R399 per month. I've taken my business to them.

1
Date of experience: Jun 22, 2025
Merilyn Reed
Good day

Hi can someone please assist ASAP as this going now the whole of my Saturday my whole Saturday connected without internet . This is obsurd really. What the hell is going on come one is useless services come call now CALL NOW PLEASE THIS IS RIDICULOUS SERBICW WAY BEYOND WHAT THE HELL MAN 0603599376Good day Rain is worst internet service ever it just never wants to work and we are good payers worst service with call backs and the worst internet service ever. Never ever wants to work but we keep on paying but we don't even get the network coverage we deserve it's always connected without internet it's way beyond ridiculous. I would never recommend Rain to anybody cause you don't vet your money worth of internet service and we are still now connected without internet this is extremely extremely bad and poor service way beyond. Every night connected without internet and now we are still connected without internet . They put the money up from R530 to R589 but we never get any internet inconnection. Way beyond ridiculous . After spending 20 mins on the phone with one of your agents we are still connected with no internet and here is my contact number 0603598376 call me let's get this sorted as this SUPER RIDICULOUS

1
Date of experience: Jun 20, 2025
Henning Review

Super helpful staff in the form of Nomakwhezi.She was super quick to getting me to do all the fine print.And her service combined with rain is a winning combo for the company.

5
Date of experience: Jun 20, 2025
Matthew F.
Good Day Rain

Good Day RainI would like to rate the service of your consultant Darren a 5/5 for the a deal that only took 30 minutes. Truly amazing customer service. I have been with Rain for a long period of time and with the service like this, I will recommend it to my colleagues. Thank you

5
Date of experience: Jun 18, 2025
Annabelle Bell
You will never go wrong with Rain

Thank you so much I’m so relieved you Helped me out.., great communication with you

5
Date of experience: Jun 18, 2025
Woodruff
The consultant was extremely patient in…

The consultant was extremely patient in answering my questions. He was very informative and efficient.He had a very warm approach. Much appreciated.

5
Date of experience: Jun 18, 2025
Brielle Brown
Agent gave me all the options that I …

Agent gave me all the options that I can choose from, I'm happy with his service. He was very clear and He even made a follow up call

5
Date of experience: Jun 18, 2025

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