Review Time
I am incredibly frustrated with this WiFi provider! I'm constantly having to reboot my router. Whenever there's an issue, I have to reach out to the support team on their app, but for some reason, they can't assist me with a reboot. I'm always relying on a backup WiFi connection. I've asked the automated support to log my complaints and submitted five in early December 2025. I'm still waiting for a technician to get in touch! Meanwhile, I have to pay the full amount every month despite struggling with connectivity issues! Calling the support line means waiting around 30 minutes before receiving any help. This service is unacceptable, and the connection quality is just terrible!
I have had my router for over two years, but it started overheating severely about two weeks ago and has now completely failed. Even though I paid for the month, I am left without service. The customer service from the company has been extremely disappointing and unhelpful. 1. Chatbot is Ineffective: The service is just a marketing gimmick. It did not resolve my issue and only suggested I cancel my plan and purchase a new router, which is not acceptable for faulty equipment. 2. Phone Support Lacks Commitment: The agent provided no real assurance, only vague promises about escalating the issue and a potential callback. It was obvious that the representative did not want to take responsibility for the problem. 3. Poor Support Overall: While the WIFI performance was great, the back-end support process seems designed to avoid solving issues. I am now compelled to buy data while waiting for a response on a device I've already paid for. The cost of this unsatisfactory customer experience far exceeds any enjoyment from the service. I need an immediate replacement for the faulty unit and a refund for the days without service.
After being a client for years and years I stopped my account Yet I was charged for months that I never used . I have waited 10 months for a refund ??!! Nothing after trying and trying .I was promised I would be refunded and even got references and took video of them taking my modem back Yet nothing Shocking I cannot believe this I demand what’s fair - and will continue to tell people NOT to use Rain until they keep their word
I called Rain in September requesting for a new router cause the one I had was not working. The consultant that was assistanting adviced to upgrade to the RainOne deal. I did not have an issue as long as I was going to get a working router. One the day off delivery I brought the old router to work because I was expecting them to collect it when dropping the new one. That is how rain work. Guess what is was not collected until November. When I checked my bill I was charged for a router that was not working in Oct and Nov. I call them requesting for a refund and I never got it. It was advised that they will credit that money to the next month. Now all of a sudden I owe rain money.
This is worst network one can ever join paid my bill 27th November 2025 R819.00 then 1st December I am asked to pay R819 again I mean really they run scammers businesses@Rain company here is the Reference Number: 40985198 😏
I have owned my Rain 5G "The Zero" router for over two years. It began severely overheating about two weeks ago and has now completely failed. Despite paying R620 for the month, I have been left without service.Rain's customer service is shocking and completely unhelpful.1. 24-Hour Chatbot is Useless: The service is a marketing myth. It failed to resolve the issue and instead directed me to cancel my plan and pay for a new router, an unacceptable solution for faulty equipment.2. Phone Support is Non-Committal: The agent offered zero commitment, only vague promises of an "escalation to logistics" and an expected call. It was clear the representative did not want to own the problem.3. Appalling Support: While the WIFI performance was excellent, the back-end customer support process is designed to deflect, not solve. I am now forced to buy data while waiting for a response regarding a device I already paid for.The cost of this poor customer experience drastically outweighs the enjoyment of the service. I require immediate replacement of the faulty unit and a refund for lost service days.
After wasting my time with them for what felt like forever, with the bad internet speed, terrible customer service and the network having no service from time to time, I finally decided to cancel my subscription with them.I thought it would be easy, login to my account, go to my profile or account settings and simply click a button to cancel, but boy do they unnecessarily make it hard. YOU have to send THEM a REQUEST to cancel your subscription. So I did that, and since I was using a virtual card for them, I cancelled it from my banking app.Every month, I've been getting SMSs, Emails and WhatsApp messages that I missed a payment and I replied that I shouldn't be getting charged because I cancelled my subscription.Today I decided to DM them on Twitter, and guess what, they claim they never got a request and that I have an outstanding balance of almost R3,000 that I need to settle. What happened to the request, why do they make it so hard to cancel? You expect me to pay for internet that I haven't been using? Not a chance.
I have been with Rain for a long time and have never had connection issues before. Everything changed towards the end of this year, when the service suddenly collapsed and became completely unusable at my location.Since then, my connection has been offline most of the time, extremely slow when it does work, and overall impossible to rely on. The service failure is ongoing and severe.What makes this situation even worse is Rain’s non-existent customer support.I have tried emailing, calling, and logging multiple support requests via the chat, yet Rain repeatedly:Closes my tickets with no resolutionDoes not callDoes not emailDoes not follow upMakes zero effort to contact me or fix the problemSupport tickets are closed without progress, without apology, and without any attempt to troubleshoot.Despite this, Rain continues to bill me R625 every month, fully aware that the service does not work.Because Rain’s network has become unusable, I am forced to buy additional data from other service providers just to stay online. This costs me another R500–R650 every month, meaning I now pay double because Rain cannot deliver even a basic functioning connection.This is financially draining, unfair, and unacceptable.I have logged numerous queries with Rain, including (non-exhaustive):40343708, 40343144, 40281930, 40281742, 40281192, 38888322, 36987896, 36175936.On 19 November 2025, I issued a formal cancellation request based on Section 54 of the Consumer Protection Act, due to Rain’s failure to provide the service. Rain has ignored this request and continues billing without resolving the issue or arranging equipment collection.I am now demanding the following:Immediate cancellation without penaltiesStop all billing and debit orders immediatelyCollect your equipment within 3 business daysProvide written confirmation that this account is closedIf Rain continues to ignore me, I will escalate the matter to ICASA, the National Consumer Commission, and any other regulatory platform available.Consumers should not pay for a service Rain knows it is not delivering — and should not be ignored when asking for help.
Claim your business profile now and gain access to all features and respond to customer reviews.
colisexpat.com
cheapfaremart.com
prints10.com
omari-drivingschool.co.uk
noshsnack.co.uk
watchcharts.com
upcult.in
closerpets.com
saasant.com
thehikersnest.com
