Review Time
This review is for Raven Marque and NOT Raven raven.gg
I ordered one of their Raven Marque's mens caps intended as a birthday gift. The order was placed March 10. Company promised shipping within 7-11 days. We are currently 16 days since I've ordered and still no cap received in time to gift it at the end of the month. Three emails later, I finally received a response saying they will look into the delivery. Meanwhile, the tracking link they sent me, shows the package transiting through at least seven different locations. The last location is supposedly in my city at a "designated facility" whatever that means, on March 24. Well today is March 26. Why haven't I received it at my door? I am beginning to wonder if I will ever receive it. My trust in this company is very very low at this time.
This review is for Raven Marque and NOT Raven raven.ggI ordered one of their Raven Marque's mens caps intended as a birthday gift. The order was placed March 10. Company promised shipping within 7-11 days. We are currently 16 days since I've ordered and still no cap received in time to gift it at the end of the month. Three emails later, I finally received a response saying they will look into the delivery. Meanwhile, the tracking link they sent me, shows the package transiting through at least seven different locations. The last location is supposedly in my city at a "designated facility" whatever that means, on March 24. Well today is March 26. Why haven't I received it at my door? I am beginning to wonder if I will ever receive it. My trust in this company is very very low at this time.
The fabric quality of the dress I ordered was well below my expectations so I am endeavouring to return it and claim a refund. Despite going through their recommended email channel I have yet to receive any response as to how and where I return the item. Really disappointed with this company.
On the website, it says 3 weeks to manufacture, and then it will be shipped. I ordered it June 6th, and on June 28th, it wasn't sent and still said processing, so I contacted them, and there no response so far. I'm only like 10 hours driving distance away from the company as well. I'll update this when I get further details. UPDATE: I got the product a month and a half after I ordered. The product I got was actually pretty good, though, so I'm gonna go to 3 stars.
Let me start off by saying yes my shirt did take a whole month to arrive but I told myself worth the wait I put in an order I was asked if the logos on the shirt was allowed I said no I did not know about this because no where did it state that but maybe I didn’t see it so I decide to get rid of those logos and replace them so I replaced them and it all went to plan now on the back of the shirt I wrote my name it was in Arabic and it was written how it should the shirt comes with my name messed up so I contact support this is how scummy they are never once did they offer a refund instead they kept pressuring me to send them written permission of the new logos keep in mind the shirt already came I already have it stay away from this company they won’t help you
Raven has been very helpful since the start of our business relationship. They have helped us to design an entire apparel line of jerseys, hoodies, jackets, and joggers for our esports team, Proton Gaming. They are always willing and able to help us make design changes to the products as well. They even helped to make sure we received our jerseys before an event when we placed the order with very short notice. They continue to provide amazing customer service and design support to this day if we ever ask or need anything. Matt, in particular, our assigned designer has been phenomenal. He is always able to assist and puts in a lot of effort to make sure we are happy with the results of our designs.
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